Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Tillman

Pinckney,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Bartender

B-Line Bar & Grill
03.2021 - 07.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Receptionist

Regal Recycling
03.2018 - 09.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Lead Bank Teller

SSBBank
05.2012 - 06.2017
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Investigated and promptly resolved issues with patron accounts.
  • Identified potential needs through observation, questioning, and listening.
  • Introduced customers to other bank team members to help meet financial needs.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Executed wire transfers, stop payments and account transfers.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Educated customers on online banking and mobile banking applications.

Server/Bartender

Inverness Inn
04.2011 - 07.2012
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server/Bartender

Pinckney Pub & Grill
07.2008 - 04.2012
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Associate of Arts - Medical Coding And Billing

AIU Online
02.2009

Skills

  • Reconciling Cash Drawers
  • Custom Drink Preparation
  • Health Code Compliance
  • Error Identification
  • Suggestive Selling
  • Sales Expertise
  • Organizational Abilities
  • Billing and Payment Processing
  • High-Volume Environments
  • Complex Problem-Solving
  • Customer Service
  • Servsafe Certified
  • Cash Handling and Management
  • Teamwork and Professionalism
  • Time Management
  • Customer and Client Relations
  • Microsoft Office
  • Data Inputting
  • Bookkeeping Support
  • Teller Auditing
  • Teller Drawer Oversight
  • Vault Buying and Selling

Timeline

Bartender

B-Line Bar & Grill
03.2021 - 07.2023

Receptionist

Regal Recycling
03.2018 - 09.2019

Lead Bank Teller

SSBBank
05.2012 - 06.2017

Server/Bartender

Inverness Inn
04.2011 - 07.2012

Server/Bartender

Pinckney Pub & Grill
07.2008 - 04.2012

Associate of Arts - Medical Coding And Billing

AIU Online

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Nicole Tillman