Nicole Timmerman
Germantown,MD
Overview
2024
2024
years of professional experience
Work History
Assistant Store Manager
Albertsons Companies, Inc.
Damascus, MD
10.2023 - 12.2023
- Maintained inventory by checking merchandise to determine levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Ensured compliance with all safety regulations throughout the store premises.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
General Manager
National Tire and Battery
Rockville, MD
12.2022 - 05.2023
- Conduct weekly inventory audits, and report findings to the District Manager for review and analysis.
- Implement daily strategies to drive revenue growth and enhance store performance.
- Analyze key performance indicators (KPIs), monthly profit and loss (P&L) statements, and manage payroll to optimize operational efficiency.
- Communicate vehicle inspection results to customers, and provide expert service recommendations to address maintenance needs.
Sales Lead Keyholder
Pet Supplies Plus
Mt. Airy, MD
03.2022 - 02.2023
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Monitored daily activities of employees including register transactions and stocking shelves.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Supervised bank deposits and security procedures to support store opening and closing.
Operations Manager
Lifetime Athletic Club
Gaithersburg, MD
04.2021 - 07.2022
- Recruiting, onboarding, and recommendations to the General Manager on hiring, promotions, and disciplinary actions.
- Maintained the monthly, quarterly, and annual department budgets, including payroll and scheduling, as well as weekly summits with the GM for forecasting and all department needs and expenses.
- Ensures that staff continually keep the entire facility clean and welcoming.
- Supervise a team of engineers in the maintenance and repair of club facilities, ensuring all work is completed to a high standard.
- Maintain ongoing communication with cross-functional departments to monitor the condition of equipment and infrastructure.
- Conduct regular daily walkthroughs of the club to identify potential issues, and ensure preventative maintenance is performed as needed.
Assistant
Join the Social Studio LLC
, MD
07.2021 - 02.2022
- Scheduled meetings, appointments and travel arrangements for staff members.
- Offered reception coverage to relieve staff during absences or breaks.
- Handled confidential information with discretion and integrity.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Received and distributed mail, letters and packages.
Retail Keyholder
Cole Haan
Germantown, MD
11.2020 - 01.2021
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Greeted customers upon entry and assisted them in locating products.
- Directed and supervised staff performance.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Scheduled store personnel according to labor laws, budget requirements, customer demand, and peak hours.
Universal Banker
PNC Bank
, DC
09.2018 - 09.2019
- Facilitated in-depth financial consultations with clients, guiding them through their banking and investment options to help them plan for their financial futures.
- Promoted financial literacy by engaging clients in conversations about banking products, investment strategies, and wealth management, enhancing their understanding of available financial solutions.
- Delivered exceptional customer service, as reflected in positive client feedback and satisfaction surveys, consistently meeting or exceeding service quality expectations.
- Developed strong cash handling and banking operations skills, becoming proficient in financial transactions, account management, and supporting day-to-day banking activities.
- Demonstrated excellent communication and active listening skills, effectively addressing client concerns, and providing tailored financial advice to meet their unique needs.
- Achieved top performance in the District of Columbia for BSSR (Bank Sales and Service Referrals) by securing the highest referral numbers for the quarter, contributing to business growth and customer acquisition.
Barista
Starbucks
Montgomery Village, MD
09.2018 - 09.2019
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared and served hot or cold beverages.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Adhered to health department regulations concerning sanitation standards.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Retail Sales Associate
Regal Cinemas
Germantown, MD
01.2017 - 03.2017
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Answered questions about current promotions and resolved issues according to store policies.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Retail Worker
Bath & Body Works
Montgomery Village, MD
04.2016 - 01.2017
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Drove sales using upselling and cross-selling strategies.
Retail Keyholder
PetValue
Olney, MD
- Scheduled store personnel according to labor laws, budget requirements, customer demand, and peak hours.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Confirmed pricing accuracy throughout the store by performing price checks on items.
- Counted and balanced registers.
Education
Master of Science - Homeland Security Management
University of Maryland, College Park
College Park, MD12-2025
Bachelor of Science - Criminal Justice
University of Maryland, College Park
College Park, MDClinical Mental Health Care Undergrad Cert -
University of Maryland, College Park
College Park, MDApplied Social Sciences Undergrad Cert -
University of Maryland, College Park
College Park, MDSkills
● Bilingual
● Network security
● Data Analysis: Excel, Google Analytics, Power BI
● Budgeting/Resource Allocation
● Risk management
● Financial modeling: forecasting
● Accounting & Invoicing: QuickBooks
● Vendor & Supply Chain Coordination
● Project Planning & Execution
● Client relations
Languages
Spanish
Native/ Bilingual
Affiliations
- Hiking
- Weightlifting
- Violin
- Avid traveler
- Avid reader
- Volunteer at local shelters (food pantry)
Timeline
Assistant Store Manager
Albertsons Companies, Inc.
10.2023 - 12.2023
General Manager
National Tire and Battery
12.2022 - 05.2023
Sales Lead Keyholder
Pet Supplies Plus
03.2022 - 02.2023
Assistant
Join the Social Studio LLC
07.2021 - 02.2022
Operations Manager
Lifetime Athletic Club
04.2021 - 07.2022
Retail Keyholder
Cole Haan
11.2020 - 01.2021
Universal Banker
PNC Bank
09.2018 - 09.2019
Barista
Starbucks
09.2018 - 09.2019
Retail Sales Associate
Regal Cinemas
01.2017 - 03.2017
Retail Worker
Bath & Body Works
04.2016 - 01.2017
Retail Keyholder
PetValue
Master of Science - Homeland Security Management
University of Maryland, College Park
Bachelor of Science - Criminal Justice
University of Maryland, College Park
Clinical Mental Health Care Undergrad Cert -
University of Maryland, College Park
Applied Social Sciences Undergrad Cert -
University of Maryland, College Park
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