NICOLE TIRADO
Houston,TX
Summary
Dynamic sales professional with background in developing and implementing effective sales strategies. Proven track record of increasing revenue and market share while reducing costs. Demonstrated ability to lead and motivate sales teams to consistently meet and exceed targets. Experienced in developing customer relationships, market analysis and product positioning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ONSITE LEAD
BEYOND FINANCE
Houston, TX
08.2023 - 02.2024
- Spearheaded the development and implementation of new initiatives aimed at improving operational efficiency and enhancing customer experience.
- Recruited, trained, and managed a team of onsite staff members, including sales representatives, customer service agents, and administrative personnel.
- Monitored and analyzed key performance indicators (KPIs) to assess the effectiveness of onsite operations and drive continuous improvement.
- Ensured compliance with industry regulations and company policies, maintaining high standards of quality and integrity in all client interactions.
- Collaborated with remote sales team leaders and executives to align onsite initiatives with broader company goals and objectives.
- Established and managed in-house offices dedicated to debt relief operations, separate from the remote sales team.
SENIOR SALES MANAGER
BEYOND FINANCE
Houston, TX
08.2022 - 02.2024
- Managed a team of 15+ sales representatives.
- Provided ongoing training and mentoring to junior sales staff on best practices in the industry.
- Monitored competitors' activities and adjusted strategy accordingly to stay ahead of the competition.
- Conducted regular training sessions with sales team members to ensure effective sales techniques were used.
- Provided feedback gathered through field activity to executive leadership, helping inform the future of strategy.
- Designed incentive programs for high-performing sales personnel to motivate them to exceed goals.
SALES TRAINING MANAGER
BEYOND FINANCE
Houston, TX
04.2022 - 08.2022
- Collaborated with marketing teams to create promotional materials that drive product awareness and sales growth
- Developed and implemented comprehensive sales training programs to increase employee performance and customer satisfaction
- Created detailed reports on the progress of each sales team member, providing feedback to maximize their potential
- Conducted regular meetings with department heads to ensure effective communication of goals and objectives
- Utilized innovative teaching methods such as role-playing scenarios to help employees better understand customer needs
- Coached and mentored new employees in sales techniques, helping them develop a successful career path
- Developed sales team through motivation, counseling and product knowledge education
- Reviewed operational records and reports to project sales and determine profitability.
MORTGAGE LOAN OFFICER
CHARTWAY FEDERAL CREDIT UNION
Virginia Beach, VA
01.2021 - 08.2021
- Reviewed financial documents including tax returns, bank statements, pay stubs, and other applicable documents to verify accuracy of information provided by the borrower.
- Developed and maintained relationships with customers, real estate agents, title companies, appraisers, and other industry professionals to ensure successful loan closings.
- Managed pipeline of loans from pre-qualification through closing while ensuring high levels of customer service were met throughout the entire process.
- Provided detailed explanations of mortgage products available to potential borrowers in order to assist them in selecting an appropriate loan program.
- Analyzed customer credit reports to evaluate creditworthiness and risk factors associated with each loan application.
LENDING OFFICER
INFINITY FCU
Westbrook, ME
07.2019 - 11.2020
- Reviewed loan applications for accuracy and completeness prior to submission.
- Negotiated terms of loans with customers in order to secure favorable interest rates for both parties.
- Analyzed financial statements and credit reports to assess borrower qualifications.
- Managed credit underwriting process to ensure compliance with regulations and company standards.
- Prepared periodic reports summarizing current portfolio performance metrics including delinquency rate, default rate, average life expectancy.
STORE MANAGER
ALDO
South Portland, ME
02.2019 - 11.2020
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on how to identify and react to sales opportunities.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
ASSISTANT BRANCH MANAGER
PEOPLES UNITED BANK
Westbrook, ME
05.2018 - 07.2019
- Performed daily branch operations including opening and closing procedures, customer service, cash management and administrative duties
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Demonstrated strong problem-solving skills while resolving customer inquiries or complaints in a timely manner
- Provided leadership to ensure the highest level of customer service was achieved through coaching, training and mentoring staff members
- Maintained knowledge of banking products and services in order to effectively assist customers with their financial needs
- Enforced branch compliance with audit and regulatory procedures
- Recognized potential risks associated with transactions conducted at the branch before approving them
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction
- Reviewed employee job performance and contribution during performance appraisal
- Drove deposit growth by promoting bank products and services to obtain objectives
- Participated in community events to promote bank's services while building relationships within local market
- Developed new processes for streamlining operations within the branch while minimizing errors.
PERSONAL BANKER
PNC
Bedminister, NJ
05.2016 - 05.2018
- Cross-sold banking products such as credit cards, loans and investments.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Followed operational standards, promoting security, risk management and compliance.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
Education
BACHELOR OF ARTS (B.A.) IN ACCOUNTING & FINANCE -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Skills
- Pipeline Development
- Profit Target Achievement
- Revenue Projections
- KPI Analysis
- Strategic Selling
- Client Base Retention
- Expense Control
- Sales Quota Management
- Corporate Recruiting
- Providing Feedback
Certification
NLMS
References
References available upon request
Timeline
ONSITE LEAD
BEYOND FINANCE
08.2023 - 02.2024
SENIOR SALES MANAGER
BEYOND FINANCE
08.2022 - 02.2024
SALES TRAINING MANAGER
BEYOND FINANCE
04.2022 - 08.2022
MORTGAGE LOAN OFFICER
CHARTWAY FEDERAL CREDIT UNION
01.2021 - 08.2021
LENDING OFFICER
INFINITY FCU
07.2019 - 11.2020
STORE MANAGER
ALDO
02.2019 - 11.2020
ASSISTANT BRANCH MANAGER
PEOPLES UNITED BANK
05.2018 - 07.2019
PERSONAL BANKER
PNC
05.2016 - 05.2018
BACHELOR OF ARTS (B.A.) IN ACCOUNTING & FINANCE -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
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