Nicole Tobiassen
San Clemente,CA
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Maintaining high standards and implementing that throughout my associates.
Overview
9
9
years of professional experience
Work History
Server Trainer
Nick Co. Hospitality
San Clemente
10.2018 - Current
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Coached staff members on best practices for optimizing server performance levels.
- Provided one-on-one support to ensure successful completion of training objectives.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
Bartender
Sundried Tomato
San Juan Capistrano, CA
01.2016 - 10.2018
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Processed payments accurately and efficiently with POS system.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
Saddleback College
Mission Viejo, CASkills
- Team Member Training
- Quality Control
- Guest Relations With Management
- Training expertise
- Menu Memorization
- Order Accuracy
- Policy Enforcement
- Effective customer upselling
- Cash Handling
- Strong leadership
- Service prioritization
- Staff Monitoring
- Employee Mentoring
- Patron satisfaction
- Company policies
- Upselling strategies
Affiliations
- I enjoy a healthy lifestyle.
- I enjoy new experiences and challenging myself for personal growth.
- I enjoy being responsible and following rules.
- I enjoy connecting with others and helping them.
References
References available upon request.
Timeline
Server Trainer
Nick Co. Hospitality
10.2018 - Current
Bartender
Sundried Tomato
01.2016 - 10.2018
Saddleback College
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