Nicole Toledo
Tonawanda,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Looking for a position within an organization that will benefit from my experience, providing me with room for growth and advancement.
Overview
13
13
years of professional experience
Work History
Personal Care Assistant
Trusted Choice
Buffalo, NY
07.2023 - Current
- Conducted home visits to assess client's needs and provide appropriate interventions.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Laundered clothing and bedding to prevent infection.
Digital Shopper
Walmart
Amherst, NY
11.2021 - 04.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Load customers orders in their vehicles.
PCA, Cook
Ken-Ton Presbyterian Village
Kenmore, NY
03.2016 - 04.2017
- Prepared and served meals and snacks according to prescribed diets for over 100 residences.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Ran errands for patients, did shopping, and picked up other necessities.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Performed housekeeping duties for residents.
Home Health Aide
Ginger Casey
Buffalo, NY
12.2011 - 02.2013
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Transported clients for medical and personal outings.
- Administered prescribed medications under direction of physician.
- Performed housekeeping duties.
Education
Associate of Applied Science - Criminal Justice
Bryant And Stratton College
Buffalo, NY04.2011
Skills
- Client Transportation
- Meal Planning
- Meal Preparation
- Light Housekeeping
- Daily living assistance
- Scheduling appointments
- Mail handling
- Time Management
Timeline
Personal Care Assistant
Trusted Choice
07.2023 - Current
Digital Shopper
Walmart
11.2021 - 04.2023
PCA, Cook
Ken-Ton Presbyterian Village
03.2016 - 04.2017
Home Health Aide
Ginger Casey
12.2011 - 02.2013
Associate of Applied Science - Criminal Justice
Bryant And Stratton College
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