Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nicole Tomerlin

Mesa,AZ

Summary

Self-directed RN and innovative thinker with a knack for developing creative solutions to complex problems. Seeking a position with the opportunity for new challenges and professional development and advancement.

Overview

23
23
years of professional experience

Work History

Clinical Supervisor

Team Select
Phoenix, AZ
06.2020 - Current
  • Developed rapport to create safe and trusting environment for care.
  • Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
  • Assessed patients, determined needs and managed care.
  • Responded to crisis situations with calm and professional approach to optimize support.
  • Lead and directed team of 10 clinical personnel and support staff.
  • Provide ongoing case management to all patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Implement new policies and educate staff on changes.
  • Developed improvement plans to solve problems and improve lagging areas.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Remote telephonic triage and disease management.
  • Disease management and disease specific education of VA, Triwest, Tricare, PHCN (Managed care) patients.

Weekend Triage RN

Hospice Family Care
Mesa, United States
08.2020 - 02.2021
  • Applied nursing expertise to meet needs of hospice patients in challenging home environment.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Evaluated patient histories, complaints and current symptoms.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Supported patients and their families at end-of-life

Home Health RN- PRN

Brio
Tempe, AZ
07.2019 - 07.2020
  • Traveled to patients' homes on daily basis to assess health conditions and provide superior level of nursing care.
  • Assessed patients' health conditions and asked appropriate questions to better understand current feelings.
  • Trained, guided, supported and supervised home health aide care providers.
  • Provided complete care to home health patients, including physical assessments, medication and chronic disease management.
  • Educated patients on use and benefits of equipment such as home blood pressure cuffs and glucose meters.
  • Informed physicians of any changes to patients' health or concerns observed during home visits.
  • Disease management and disease specific education of VA, Triwest, Tricare, PHCN (Managed care) patients with in home visits

Quality Development RN/Infection Control Nurse

Westminster Village
Scottsdale, AZ
11.2019 - 09.2020
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Developed team communications and information for staff meetings.
  • Identified process improvements in day-to-day functioning of department.
  • Administered job knowledge assessments and competency testing for certification-level training.
  • Resolved process/compliance issues, improved operations and provided exceptional client support.
  • Managed quality programs to reduce overdue compliance activities.
  • Gathered and submitted data to regulatory agencies for mandatory report infections such as COVID-19.
  • Worked with the DON and administrator to implement emergency actions for especially virulent or widespread infections.
  • Kept teams operating in accordance with latest epidemiological research and sound care practices.
  • Identified and mitigated unnecessary infection risks through regular reviews and procedural assessments.
  • Investigated outbreaks and revamped control measures to prevent future incidents.
  • Surveilled ongoing infections to verify adequate data collection, control procedures and current staff interventions.

House Supervisor

Allegiant Of Mesa
Mesa, AZ
06.2019 - 06.2020
  • Oversaw lab work and testing procedures.
  • Provided emergency response during shifts and when on-call.
  • Reviewed clinical documentation to asses standards and quality of care.
  • Administered medications subcutaneously, orally and via IV.
  • Collaborated with physicians regarding patient conditions, updates and necessary care changes.
  • Communicated with patients, ensuring that medical information was kept private.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Acted as staff member advocate, encouraging and supporting DONs to identify and resolve conflicts.
  • Created staff schedules and staffed call-offs.
  • Oversaw RNA program and documentation.
  • Wrote and administered corrective actions for employees

A&R Specialist- Intake RN

Haven Behavioral Healthcare Inc.
Phoenix, AZ
05.2018 - 04.2019
  • Copied, logged and scanned supporting documentation.
  • Responded to customer requests via telephone and email.
  • Verified data integrity and accuracy.
  • Completed intake assessment forms and filed clients' charts to ensure good organization.
  • Communicated directly with individuals and their families to inform them of eligibility requirements, application details, payment methods and the applicants' legal rights during the intake assessment.
  • Answered phone calls and provided new clients with the required paperwork to initiate service.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Interacted kindly with insurance providers via phone, email and written correspondence to obtain the necessary documents to complete registration.
  • Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
  • Monitored client census by using the Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
  • Presented case history material to review and discussion with other staff members.

Resident Services Manager

Atria Chandler Villas
Chandler, AZ
04.2017 - 02.2018
  • Supervised 10 program staff members.
  • Intervened in crisis situations to protect residents and others.
  • Enlisted the support of volunteers and collaborated with businesses and community groups.
  • Implemented ongoing staff training programs and educational sessions based on a collaborative crisis intervention model.
  • Offered constructive feedback and contributed ideas at monthly staff meetings.
  • Cultivated relationships with potential employers and with referral agencies.
  • Monitored team performance, including developing performance improvement plans and recommending achievement awards.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Constant Quality Improvement Monitoring.
  • Fiscal responsibility of maintaining the care dept yearly budget

Triage RN

Arizona Home Care
Tempe, AZ
07.2017 - 07.2018
  • Delegated staff nurse duties.
  • Provided on-call care at all times of day and night.
  • Determined best plan of action for emergent pt calls
  • Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
  • Remote telephonic triage and disease management fielding patient's phone calls

Nursing Supervisor

Friendship Village Tempe
Tempe, AZ
02.2015 - 03.2018
  • Chart audits, admissions, nursing coverage, staffing, fire drills, employee yearly evaluations, education, clinical oversight and emergency instruction.
  • Chronic patient care in Medicare rehab unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for 16 patients per shift.
  • Oversaw and managed 20 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Self-directed with astute judgment skills. High level of personal accountability.
  • Developed patient care plans, including assessments, evaluations and nursing diagnoses.
  • Delegated staff nurse duties.
  • Strong leader for nursing personnel assigned to the unit/shift.
  • Asked open-ended questions of patients to better ascertain medical histories and conditions.
  • Closely monitored acute conditions related to falls and accidents, as well as chronic conditions, such as arthritis and COPD.
  • Care of the geriatric pt with a variety of disease processes.

Clinical Supervisor/Assistant DON

Assisted Home Health
Scottsdale, AZ
03.2015 - 11.2015
  • Led clinical team (RN's and therapists)  in delivering care services that promoted optimal patient health.
  • Oversaw and managed 15 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Assisted in resolving and satisfying client requests and internal operational issues.
  • Infection control tracking
  • Oasis review and submission for accuracy and regulatory compliance
  • Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Performed monthly inventory and maintained office and medical supply counts.
  • Coordinated Quality Improvement Activities (QIA’s) to identify performance areas for improvement.

Nursing Instructor

Arizona Medical Training Institute
Mesa, AZ
02.2013 - 01.2015
  • Led CNA training program and conducted classes for prospective CNAs. Oversaw the training of 25 students annually.
  • Ensured HIPAA compliance.
  • Developed and implemented nursing care plans.

Infusion SWAT RN

Arizona Home Care
Tempe, AZ
06.2013 - 11.2014
  • Infusion of antibiotics, IVIG, 5FU, Potassium -PICC/Midline maintenance (dressing changes, flushing, drawing labs) -Port acess/deaccess Patient education in many aspects regarding their own home care.
  • Triage patient's telephonically from home.
  • Restaff patients depending on nursing schedules.
  • Employed on call visits when needed.
  • Managing call off's.
  • QI visit notes.
  • Worked in conjunction with KCI to bridge care gap for wound measurements in regards to wound vac patients.
  • Worked with different disciplines to provide cohesive care to patients.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to question and concerns.
  • Case management of 15-20 patients, following up with MD/lab and integrating care for the patients across all disciplines.
  • Supervisory case management visits for LPN and CNA as required.

NICU RN

St. Joseph's Hospital and Medical Center
Phoenix, AZ
06.2005 - 10.2013
  • Care of the critically ill neonate Ventilator management and suctioning of ETT and tracheostomy PIV starts and lab draws Feeding tube management (NG/PEG tubes).
  • Primary care, assessment and evaluation of neonatal and pediatric patients.

Education

ADN - Nursing

Phoenix College
Phoenix
2005

Skills

  • Case management
  • Intakes and assessments
  • Strategic thinker
  • Self-starter
  • Effective team leader
  • Meticulous record keeper

Additional Information

  • ADDITIONAL INFORMATION , LICENSES Registered Nurse in the State of AZ, License number RN134218 (Exp. 04/2025)
  • Temporary Washington State RN License
  • Basic Life Support (BLS) Certification (Exp. in 11/2018)
  • CPI trained in 7/2018

Timeline

Weekend Triage RN

Hospice Family Care
08.2020 - 02.2021

Clinical Supervisor

Team Select
06.2020 - Current

Quality Development RN/Infection Control Nurse

Westminster Village
11.2019 - 09.2020

Home Health RN- PRN

Brio
07.2019 - 07.2020

House Supervisor

Allegiant Of Mesa
06.2019 - 06.2020

A&R Specialist- Intake RN

Haven Behavioral Healthcare Inc.
05.2018 - 04.2019

Triage RN

Arizona Home Care
07.2017 - 07.2018

Resident Services Manager

Atria Chandler Villas
04.2017 - 02.2018

Clinical Supervisor/Assistant DON

Assisted Home Health
03.2015 - 11.2015

Nursing Supervisor

Friendship Village Tempe
02.2015 - 03.2018

Infusion SWAT RN

Arizona Home Care
06.2013 - 11.2014

Nursing Instructor

Arizona Medical Training Institute
02.2013 - 01.2015

NICU RN

St. Joseph's Hospital and Medical Center
06.2005 - 10.2013

ADN - Nursing

Phoenix College

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Nicole Tomerlin