Nicole Tompkins
Buckeye,AZ
Summary
Dynamic professional with a proven track record at Phillies Cheesesteaks, excelling in exceptional customer service and suggestive selling. Skilled in inventory management and clear communication, consistently exceeding sales targets while fostering guest loyalty. Committed to maintaining high cleanliness standards and enhancing dining experiences in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Restaurant Food Server
Phillies Cheesesteaks
Honolulu, HI
09.2024 - 05.2026
- Delivered exceptional customer service in fast-paced restaurant environment.
- Assisted customers with menu selections and dietary restrictions to enhance dining experience.
- Maintained cleanliness and organization of dining area to ensure compliance with health standards.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Trained new servers on operational procedures and service techniques to improve team efficiency.
- Monitored inventory levels and assisted in restocking supplies to streamline operations during peak hours.
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
- Consistently exceeded sales targets through effective communication skills and persuasive selling techniques.
- Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
- Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.
- Assisted in training new server hires, sharing best practices and restaurant procedures.
- Developed rapport with regular customers, fostering loyalty and repeat business for the restaurant.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Manager
Andersons Frozen Custard
Cheektowaga, NY
05.2000 - 06.2013
- Oversaw daily operations and ensured compliance with health and safety standards.
- Managed staff scheduling to optimize labor efficiency and coverage.
- Implemented training programs for new employees to enhance service quality.
- Streamlined inventory management processes to reduce waste and improve ordering accuracy.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Fitness Instruct
Golds Gym ~
Lancaster, NY
05.2007 - 12.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
John F Kennedy
CheektowagaSkills
Clear communication
Order taking
Table setting
Food safety practices
Professional appearance
Handling complaints
Energy and stamina
Cleanliness standards
Special event coordination
Guest relations
Food presentation
Memory retention
Food storage
Food preparation
Exceptional customer service
Food running
Table bussing
Guest engagement
Cash handling
Supply restocking
Ordering procedures
Beverage preparation
Performance improvement
Suggestive selling
Strong work ethic
Customer service
Inventory management
Shift management
Timeline
Restaurant Food Server
Phillies Cheesesteaks
09.2024 - 05.2026
Fitness Instruct
Golds Gym ~
05.2007 - 12.2010
Manager
Andersons Frozen Custard
05.2000 - 06.2013
High School Diploma -
John F Kennedy