Nicole Topor
Los Angeles,CA
Summary
Continued success with over 15 years in the Behavioral Health Field building long term business relationships while offering quality patient centered care by dedicating a unique and powerful package of diverse experience, professionalism while maintaining my passion of helping others and making a difference.
Overview
11
11
years of professional experience
Work History
Account Executive
Conscious Recovery
Los Angeles, CA
12.2022 - Current
- Inbound / Outbound Marketing touchpoints via all social media platforms , emails, calls and meetings.
- Created and surveyed all clients and Maintained updated knowledge of changing industry, standards and trends related to ,accounts and meeting there continued needs.
- Held presentations on why conscious recovery would benefit them personally as well as there organization as a whole , showcasing the ROI.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Attended networking events to build relationships with potential clients.
- Held quarterly workshops and year conference, while meeting registration goals of attendance.
- Cultivated relationships with key decision makers to obtain larger contracts.
- Created targeted campaigns that increased registrations and referrals.
Co-Founder
LGBTQ+ AAMHP
Los Angeles, CA
05.2022 - Current
- LGBTQ+ AAMHP (Association of Addiction and Mental Health Professionals) a place for education and professional development supporting diversity and cultural competency, a collaborative safe space to address challenges, barriers and needs of all our communities.
- Developed clear mission, vision and culture for LGBTQ+ AAMHP as foundation for growth, branding and development of culture.
- Monthly event that is held in Los Angeles that is highly attended by professionals, clinicians and community. Orange county will launch in the next 6 months.
- Created and maintain website, marketing monthly events, registrations, social media accounts and You tube channel.
- Developed strategies to increase awareness through our committee members.
- Manage overall workflow of events from conception to completion obtaining all sponsors and presenters.
Consulting
Costa Rica Recovery
San Juan, Costa Rica
07.2022 - 10.2022
- Identified opportunities for business growth through adding new services.
- Assisted with creating marketing campaigns to increase referrals and brand awareness.
- Identified target client and developed forward-thinking sales and marketing plans to promote company growth.
- Joined startup business as business consultant in areas of marketing, and what behavioral healthcare service providers and VA to connect with to create referral flow from the states.
- Identified key objectives to re-establish long term plans to meet referral goals.
National Clinical Outreach
Michaels House / UHS
Palm Springs, CA
03.2022 - 05.2022
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness with multiple levels of touchpoints.
- Prepared presentations highlighting outcomes of previous outreach efforts for use at conferences or meetings.
- Effective use of telephone, email, and social media.
- Participated in community events and conferences to raise awareness of the organization's mission and activities.
- Drafted reports summarizing outreach activities for management review.
- Facilitated workshops designed to educate participants about the organization's mission, values and activities.
- Managed multiple accounts by driving positive interactions while promoting all levels of care, services and in network contracts.
Referral Relations Specialist
Recovery Ways
Murray, UT
09.2021 - 04.2022
- Built and maintained National accounts while maintaining referral ecosystem with multiple levels of touch points.
- Specialty with specific populations, Tribal Communities, LGBTQ+ and First responders.
- Maintained weekly target activity goals and new business goals.
- Attended national conferences for booth set ups and presentations of Recovery Ways.
- Inbound/ outbound marketing
- Business Territory landscape planning
- Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies.
- Interviewed patients or referents via phone or in-person to gather personal and sensitive information and determined eligibility for various programs.
Treatment Rep
Delphi Behavioral Health Group
West Palm Beach, FL
09.2019 - 09.2021
- Created and executed strategic quarterly plans and goals that benefited specific pipelines of business.
- Maintained referral ecosystem with long standing relationships while building new ones by maintaining touch points monthly.
- Held In service presentations to hospitals, facilities, Tribal services, county worker services, EAP and Unions.
- Committee member of the yearly LGBTQ Symposium conference that draws national recognition and attendees.
- Inbound/ outbound marketing
- Cohost of National Zoom Spotlights , Texas, Midwest
- Hosted trainings and events while presenting what Delphi offers nationally.
- Created the West coast Delphi Alumni program, procedures, inpatient curriculum and Alumni events with 30% increase in admits.
- Established positive relationships with customers through effective communication techniques.
- Maintained customer interaction and activity records in CRM system.
Director of Business Development /Consultant
Paragon Recovery
Fallbrook, CA
03.2019 - 09.2019
- Created quarterly strategic plan to raise census for a new 6 bed DTX/RES • PHP/IOP 10 bed transitional living that raised census flow.
- Built up referral relationships in all local county’s that supported over flow and low census returns.
- Maintained weekly touch points with emails marketing , phone calls, meetings and grand opening tours.
- Inbound/ outbound marketing
- Created Alumni procedures and programming curriculum.
- Established relationships with clients, referents to ensure successful collaborations.
- Executed marketing campaigns to create brand awareness and drive customer acquisition strategies.
Outreach Specialist
Manifest Recovery Center
Los Angeles, CA
11.2018 - 03.2019
- Brought into the organization to increase patient volume and build long-term relationships with private practices, community health organizations, law enforcement, university’s and MAT physicians.
- Held In service presentations to hospitals, facilities, Tribal services, county workers services, EAP and Unions.
- Created Quarterly landscape plan to build up momentum. Surpassed weekly goals and expectations.
- Maintained weekly reporting and target goals.
- Coordinated and facilitated all intakes from referral sources.
- Coordinated and hosted all marketing events.
- Assisted with transfer of clients to community partners to maintaining referral tracking.
Outreach / Admissions / National Alumni
Sunspire Health
Palm Desert, CA
08.2013 - 11.2018
- Created and executed strategic quarterly plans and goals that benefited specific pipeline of business.
- Maintained long standing relationships while building new ones by maintaining touch points monthly.
- Held In service presentations to hospitals, facilities, Tribal services, county worker services, EAP and Unions.
- Committee member of the yearly LGBTQ Symposium conference that draws national recognition and attendees.
- Inbound/ outbound marketing
- Cohost of National Zoom Spotlights , Texas, Midwest
- Created effective marketing and presentation of all services offered nationally.
- Created the Sunspire Health Alumni program that generated 98 Alumni readmits from 6 years of back data and 18 raw referrals from from Alumni in one year.
*Data tracked - Created Alumni programming, curriculum , Digital engagement and aftercare touch points.
- Received numerous recognition awards
Education
CCMI MOD 1-5 - Intervention
Breining Institute
Elk Grove, CA09-2020
Relapse Prevention & Motivational Interviewing Trained - Behavioral Health
The Meadows / Kevin McCauly
Cathedral City, CA11-2016
CADC- CAS - Behavioral Health
CAAR - CCAPP
Temecula, CA01-2009
Skills
- Employee Relations
- Staff Management
- Lead Generation
- Microsoft Office
- Pipeline Management
- Customer Service
- Territory Management
- Business Development
- Progress Reporting
- Performance Tracking
- Customer Relations
- Sales Quota Achievement
- Customer Relationship Management (CRM)
- Written and Verbal Communication
- Sales Strategies Implementation
- Client Relationship Building
- Relationship Building and Management
- Marketing Management
- Brand Awareness
- Team Building
- Staff Training
- Teamwork and Collaboration
- Problem-Solving Abilities
- Multitasking
- Time Management Abilities
- Professionalism
- Decision-Making
- Community Outreach
Timeline
Account Executive
Conscious Recovery
12.2022 - Current
Consulting
Costa Rica Recovery
07.2022 - 10.2022
Co-Founder
LGBTQ+ AAMHP
05.2022 - Current
National Clinical Outreach
Michaels House / UHS
03.2022 - 05.2022
Referral Relations Specialist
Recovery Ways
09.2021 - 04.2022
Treatment Rep
Delphi Behavioral Health Group
09.2019 - 09.2021
Director of Business Development /Consultant
Paragon Recovery
03.2019 - 09.2019
Outreach Specialist
Manifest Recovery Center
11.2018 - 03.2019
Outreach / Admissions / National Alumni
Sunspire Health
08.2013 - 11.2018
CCMI MOD 1-5 - Intervention
Breining Institute
Relapse Prevention & Motivational Interviewing Trained - Behavioral Health
The Meadows / Kevin McCauly
CADC- CAS - Behavioral Health
CAAR - CCAPP
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