Nicole Torkelson

• Identified areas of improvement in the customer service process and developed strategies to address them.
• Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
• Assisted in developing training materials for new hires as well as existing employees.

- Customer service

• Managed daily operations of the dispatch team to ensure efficient workflow and customer service.

- Answering all phone calls

- Answering and emails and yelp and google messages.

- making all technicians schedule and making sure they have a full workday.

- Dispatching technicians to plumbing jobs

- communicating with all employees in office

• Identified areas of improvement in the customer service process and developed strategies to address them.
• Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
• Assisted in developing training materials for new hires as well as existing employees.
• Ensured all customer inquiries were handled in accordance with company standards and regulations.
• Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.

• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Maintained up-to-date knowledge of company products and services.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Supervised daily operations including scheduling shifts, assigning duties.
• Coordinated with other departments to ensure smooth flow of operations.
• Communicated regularly with customers to gain insights into their needs.
• Monitored employee attendance records, timekeeping, and payroll information.