Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Torrence

Los Angeles,CA

Summary

Dedicated and team-oriented professional with over 10 years of experience, known for delivering high-quality instruction and fostering a positive, collaborative environment. Possesses advanced verbal and written communication skills, with a proven ability to engage diverse audiences effectively. Skilled in leveraging technology to streamline processes, including advanced proficiency in Excel, Salesforce, and accounting software such as Xero and QuickBooks.

Overview

17
17
years of professional experience

Work History

Owner

Kinder World LA / Family Childcare
03.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Part Owner

Chapter 4 LLC - Fine and Rare Wine
01.2019 - Current
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Work with xero and quickbooks reconciling books
  • Prepare monthly sales tax
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Certified Pediatric Sleep Consultant

Sleep Baby Owl, LLC - Owner
01.2017 - 01.2020
  • Responded to customer requests via telephone and email
  • Conducted meetings with clients to determine project intent, requirements and budgets
  • Collaborated with individuals and families to evaluate applications
  • Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions
  • Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities

Lead Teacher

KinderHouse LA
01.2014 - 08.2018
  • Oversaw daily office operations for staff of 2-3 employees.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Assisted and supervised 12-14 children through the entire school day.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.

Sales Representative/Local Childcare Consultant

Cultural Care Au Pair
03.2014 - 05.2018
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs
  • Analyzed departmental documents for appropriate distribution and filing
  • Performed initial client assessment and analysis to begin research process
  • Performed cold-calling and follow-ups with leads to secure new revenue

Nanny

Families
06.2008 - 12.2013
  • Regularly traveled with the family to help with vacation activities and childcare
  • Promoted language development skills through reading and storytelling
  • Safely transported children to and from school, medical appointments and extra-curricular activities
  • Worked with parents to develop and implement discipline programs to promote positive behavior
  • Helped develop the family’s schedule to maintain household order
  • Organized activities that enhanced children’s physical, emotional and social well-being

Education

Bachelor of Arts - Child and Adolescent Development

California State University, Northridge
Los Angeles, CA
2014

Associate of Arts - General Education

IGETC General Education, Los Angeles Community College Distr
Los Angeles, CA
2011

Certification as Professional Chef - undefined

Chamber of Commerce and Industry
Lueneburg, Germany
2001

Skills

  • Team leadership
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • First Aid and CPR Certified
  • Parent communication
  • Positive and encouraging
  • Computer proficient
  • Experience with diverse populations
  • Verbal and written communication skill
  • Early childhood development
  • Classroom management
  • Social skills
  • Early Reading
  • Teaching/tutoring

Languages

Bilingual (German/English)

Timeline

Owner

Kinder World LA / Family Childcare
03.2021 - Current

Part Owner

Chapter 4 LLC - Fine and Rare Wine
01.2019 - Current

Certified Pediatric Sleep Consultant

Sleep Baby Owl, LLC - Owner
01.2017 - 01.2020

Sales Representative/Local Childcare Consultant

Cultural Care Au Pair
03.2014 - 05.2018

Lead Teacher

KinderHouse LA
01.2014 - 08.2018

Nanny

Families
06.2008 - 12.2013

Certification as Professional Chef - undefined

Chamber of Commerce and Industry

Bachelor of Arts - Child and Adolescent Development

California State University, Northridge

Associate of Arts - General Education

IGETC General Education, Los Angeles Community College Distr

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