Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Nicole Torres

Lincoln,CA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

28
28
years of professional experience

Work History

Commercial Accounts Manager

AmeriGas Propane
07.2017 - 04.2023
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Developed, maintained and utilized diverse client base.
  • Recorded accurate and efficient records in customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Increased Sales monthly by average of 10%

Store Team Leader

Whole Foods Market Inc
10.2011 - 06.2014
  • Developed and implemented store-wide policies and procedures to improve customer service and store operations.
  • Maintained guest-friendly environment to drive sales, repeat business and service.
  • Handled customer complaints and issues politely and professionally.
  • Completed routine store inventories.
  • Coordinated with day management regarding on-going issues.
  • Analyzed customer levels and planned resources according to needs.
  • Monitored staff performance, customer service and sales goals to meet and exceed targets.
  • Designed improvement plans.
  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Decrease Shrink Percentage of 6%
  • Implemented Profit and Loss action plan specific to perishable teams

Marketing Coordinator

Twin Peaks
06.2013 - 05.2014
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
  • Coordinated technical training and personal development classes for staff members.
  • Managed over 40 teams to create new Sales tactics that increased profits by 10%
  • Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
  • Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Advocated for staff members, helping to identify and resolve conflicts.

General Store Manager

Safeway
09.1995 - 05.2011
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Supervised and effectively trained 200 employees to decrease process lags and boost productivity.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Prepared annual budgets with controls to prevent overages.
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching.

Education

Associate of Science - Biological And Physical Sciences

Sacramento State College
Sacramento, CA
06.2002

Skills

  • Financial analysis
  • Contract Negotiation
  • Strategic planning
  • Customer retention
  • Performance monitoring
  • Assertiveness
  • Business development
  • Problem-solving
  • Emotional intelligence
  • CRM software proficiency
  • Adaptability
  • Sales forecasting
  • Interpersonal skills
  • Relationship management
  • Contract management
  • Technical expertise

Timeline

Commercial Accounts Manager

AmeriGas Propane
07.2017 - 04.2023

Marketing Coordinator

Twin Peaks
06.2013 - 05.2014

Store Team Leader

Whole Foods Market Inc
10.2011 - 06.2014

General Store Manager

Safeway
09.1995 - 05.2011

Associate of Science - Biological And Physical Sciences

Sacramento State College

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Nicole Torres