Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Torres

Wichita,KS

Summary

Lead and direct retail pharmacy operations to protect patients and meet operational targets. Proficient in managing support staff, overseeing inventories, and collaborating with patients to provide top-notch support. Well-organized, efficient, and diligent about preventing errors. Certified Pharmacy Technician (CPhT) and Certified Immunizer.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
Wichita, KS
05.2021 - Current
  • Oversee work activities, performance, and service quality of pharmacy staff
  • Manage weekly schedules and requests for leave
  • Assess safety procedures and federal regulations to maintain pharmacy compliance
  • Communicate with patients with compassion while keeping medical information private
  • Dispense medications after reviewing and interpreting prescriptions from healthcare providers
  • Verify prescription information against safety guidelines and insurance limitations to protect patient health and financial interests
  • Improve organization and supply management policies for medicines and materials
  • Administer vaccines to immunize patients against communicable diseases
  • Secure drugs against theft, loss, or mismanagement by setting and enforcing effective procedures
  • Train individuals in how to use devices to promote optimal medical support
  • Order supplies needed for pharmacy and tracked inventory levels
  • Order inventory on daily basis to meet anticipated demand and reduce backorders
  • Work closely with store manager to maintain day-to-day operations
  • Mitigate regulatory risks by coordinating audits to comply with protocols
  • Supervise team of pharmacy technicians, interns, and support staff
  • Create and implement policies and procedures for effective pharmacy management
  • Check the pharmacy area regularly to ensure that it was neat, clean, and free of debris
  • Update procedures necessary for compounding, mixing, packaging, and labeling medications
  • Train pharmacy interns and newly hired technicians
  • Continue to keep the pharmacy running at a high level of performance while finding a new RXM and Staff pharmacist

Senior Certified Pharmacy Technician

Walgreens
Wichita, KS
08.2016 - 05.2021
  • Maintained clean and organized pharmacy shelving and work areas
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
  • Efficiently processed cash register transactions for new and refilled prescription orders
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems
  • Worked with insurance companies to process claims, resolve problems, and obtain payments
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
  • Transmitted claims to insurance companies for payment and reconciled EOBs
  • Compiled customer demographic, allergy, and medical history background
  • Received, reviewed, dispensed, and labeled over 500 prescriptions daily
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits
  • Verified and filled over 500 prescriptions per day in a busy retail pharmacy setting
  • Merchandised related products to drive pharmacy department sales
  • Organized medications for dispensing

Shift Lead

Walgreens
Wichita, KS
08.2011 - 08.2015
  • Resolved customer complaints promptly and professionally
    Implemented strategies to take advantage of new opportunities
    Monitored operations and reviewed records and metrics to understand company performance
    Verified that cash drawers contained correct amounts of money during opening and closing shifts
    Checked orders for quality and completeness
    Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
    Positioned skilled staff in key areas throughout shift to optimize department productivity
    Assessed company operations for compliance with safety standards
    Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue
    Coordinated shift workers for inventory receiving, auditing and restocking
    Identified needs of customers promptly and efficiently
    Assisted store manager with operations game plan and company initiatives implementation
    Maintained positive working relationship with fellow staff and management
    Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
    Investigated discrepancies between physical count and computer records
    Managed purchase orders with vendors to maintain optimal stock levels
    Troubleshot issues related to shipping and receiving in compliance with corporate procedures
    Generated weekly, monthly, quarterly reports on inventory movements and stock levels
    Analyzed sales trends to anticipate future needs and adjust inventory accordingly
    Participated in physical inventory counts to keep information accurate and current.

Education

High School Diploma -

Goddard High School
05.2008

Some College (No Degree) - Business

Butler County Community College
El Dorado, KS

Skills

  • Detail-Oriented
  • Customer Service
  • Drug Inventory Management
  • Inventory Control
  • Data Entry

Certification

  • Certified Pharmacy Technician (CPhT), 02/2017
  • Certified Immunizer, 08/2021

Timeline

Pharmacy Operations Manager

Walgreens
05.2021 - Current

Senior Certified Pharmacy Technician

Walgreens
08.2016 - 05.2021

Shift Lead

Walgreens
08.2011 - 08.2015

High School Diploma -

Goddard High School

Some College (No Degree) - Business

Butler County Community College

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Nicole Torres