Nicole Travis-Martin
Checotah,OK
Summary
Versatile professional with a proven track record at Stigler Health and Wellness Center, adept in patient registration and confidentiality. Demonstrates exceptional problem-solving and team leadership, enhancing workflow and patient care. Skilled in fostering student engagement and managing pharmacy operations, consistently achieving high customer satisfaction and operational efficiency.
Positive, upbeat, and organized, with knack for managing administrative tasks and interacting effectively with people. Familiar with data entry, record keeping, and customer service, proficient in using office software and managing databases. Committed to contributing to efficient operations and positive client experience.
Professional, prepared administrative professional with strong experience managing registration processes and maintaining accurate records. Skilled in data entry, customer service, and handling confidential information. Highly reliable team collaborator, adaptable to changing needs, and focused on achieving results. Known for strong organizational skills, effective communication, and proactive approach to problem-solving.
Overview
19
19
years of professional experience
Work History
Registration Clerk
Stigler Health and Wellness Center
08.2022 - Current
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
Pharmacy Technician
Guardian Pharmacy LLC / Boomers Solutions
03.2016 - 08.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Manager
Nichols Dollar General
07.2010 - 03.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Substitute
Checotah ISD
08.2006 - 05.2008
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Education
High School Diploma -
Westbury High School
Houston, TX05-1994
Skills
- Problem-solving
- Problem-solving skills
- Team leadership
- Student engagement
- Patient registration
- Confidentiality and HIPAA
- Complex Problem-solving
- Positive reinforcement
- Payment processing
Timeline
Registration Clerk
Stigler Health and Wellness Center
08.2022 - Current
Pharmacy Technician
Guardian Pharmacy LLC / Boomers Solutions
03.2016 - 08.2022
Manager
Nichols Dollar General
07.2010 - 03.2016
Substitute
Checotah ISD
08.2006 - 05.2008
High School Diploma -
Westbury High School
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