NICOLE TRICIA SHIM SAUNDERS
Kingston,Jamaica
Summary
Detail-oriented and highly experienced Administrative Professional with over 15 years of progressive experience supporting senior executives and managing office operations in high-paced corporate environments. Proven ability to maintain confidentiality, handle complex administrative tasks, manage communications, and ensure seamless executive support. Strong background in financial services, legal document preparation, customer service, and event coordination. Former Executive Secretary to Senior Executives at Grace Kennedy Ltd. with a deep understanding of corporate culture and high-level administrative responsibilities.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
C&WJ Co-operative Credit Union Limited
12.2024 - Current
- Assist Beneficiaries of Deceased Member accounts with legal assistance in disbursement of insurance proceeds and seeking legal aid in verifying the identity of Beneficiaries.
- De-escalating tense situations, finding common ground, and working towards mutually beneficial solutions.
- Working effectively with colleagues and other departments to resolve customer issues and provide seamless support.
- Assist Members with Online Banking, Account Updates, and general account queries.
Branch Administrative Professional
COK Sodality Co-operative Credit Union Limited
01.2010 - 11.2024
- Preparation of Bank Statements, Credit Reports, and Loan documents
- Preparation of monthly Branch reports and reproduction of Minutes of Branch Meetings.
- Coordinate and follow up on all Administrative activities within the Branch.
- Assist with the preparation of legal documents for the disbursement of all loan types.
- Provides support to the Member Services Area as needed.
- Manage all communication to the Branch and respond to member requests promptly.
- Assist with all other Branch activities, including preparation for Events and Credit Union celebrations as needed.
Senior Secretary to the DGM Marketing
COK Co-operative Credit Union
01.2009
- Handle all correspondences for DGM, including marketing and communicating timely messages, and follow up with suppliers, members, staff, and other key publics.
- Preparation of reports and project papers as needed by the DGM- Marketing.
- Assist with directing special projects, including Annual General Meeting, Annual Public Forums, and Credit Union Week activities, and other Public Relations events of the Credit Union.
- Assist with Liaison Officers Retreat and Launch of Liaison Officer Program.
- Assist with all Credit Union Events, inclusive of Expos and Outside Broadcasts
Learning Coordinator, Human Resources
COK Co-operative Credit Union
01.2008
- Co-ordinated over 1000 Learning opportunities for both Management and Staff.
- Planned weekly generic training programs
- Provided monthly training reports
- Co-Editor of the COK Annual Report 2009
- Editor for Monthly Staff Newsletter
- Co-ordinated Staff Healthy Friday events and Staff Incentive Programs
Executive Secretary to the Senior Manager
COK Co-operative Credit Union
01.2007
- Handled all correspondence and loan applications for the Senior Manager’s attention
- Assist in the preparation of reports and credit policies for Board approval.
- Provide Administrative support to the Credit Administration Department as well as implement Staff Incentive initiatives.
- Assist with Member loan queries as referred to by the Senior Manager
- Provided Administrative support for the COK Strategic Management Retreat 2007
Senior Secretary to the Chief Human Resource Officer
GraceKennedy Ltd.
01.2005 - 01.2006
- Handled all administrative functions for the CHRO
- Provided Administrative support to the Human Resource Department
- Assist in the preparation of reports and project presentations for Board Meetings
- Coordinate GraceKennedy Group Human Resource events, ie. Staff Outreach Program, Staff and Annual Corporate Christmas Parties
Records Clerk
GraceKennedy Ltd.
01.1998 - 01.2005
- Responsible for the uploading and maintenance of employee data on HR system
- Provided clerical support to the Employee Benefits, Summer Employee and GK Pensioners programs.
- Restructured and maintained all Staff records and past employee archive in vault.
- Responded to all Job letters on a timely basis
Education
A' Level Merit - Event Planning and Promotion
University of Cambridge International Examinations
01.2006
BSc. Degree - Administrative Management
University of Technology
01.2004
Certificate - Records Management
Jamaica Employers Federation
01.2003
Diploma - Administrative Management
University of Technology
01.2000
Certificate - Computer Studies
01.1994
High School Diploma - undefined
Shortwood Teachers College
01.1990
Skills
- Executive Support & Calendar Management
- Legal & Financial Document Preparation
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Meeting Coordination & Minutes Management
- Event Planning & Stakeholder Engagement
- Customer Service Excellence
- Office Administration & Communication
- knowledge of AI
OTHER POSITIONS HELD
- Statistical Institute of Jamaica 2022 Population and Housing Census Fieldworker
- Victoria Mutual Building Society, Marketing Department, (Internship) 1997 Clerical Assistant
- Jamaica Association of Training and Development 1995 Office Administrator
- Ministry of Foreign Affairs and Foreign Trade 1993 Clerical Officer (CRII)
- Ministry of Foreign Affairs and Foreign Trade 1991 Receptionist (CRI)
Training
- CARIB DE Cohort 38, Caribbean Credit Union Leadership Education Development Program - Certificate Sea Garden Resorts - Montego Bay 2021
- CUNA CPD Online Training (Done annually)
- Certificate in Records Management Jamaica Employers Federation
- Jamaica Association of Administrative Professionals Convention Sunset Jamaica Grande, Ocho Rios 2012
- Training Administration Workshop, HRMAJ
- Peer Educator Training – HIV/AIDS Workplace Sensitization
- Jamaica Association for Secretaries and Administrative Professionals Seminars Over 40 contact hours
- GraceKennedy In-house Personal Development Training
Hobbies and Interests
Master of Ceremonies, Event Planner (Certified), Event Decorator (Certified), Floral Design (Certified)
Timeline
Customer Service Representative
C&WJ Co-operative Credit Union Limited
12.2024 - Current
Branch Administrative Professional
COK Sodality Co-operative Credit Union Limited
01.2010 - 11.2024
Senior Secretary to the DGM Marketing
COK Co-operative Credit Union
01.2009
Learning Coordinator, Human Resources
COK Co-operative Credit Union
01.2008
Executive Secretary to the Senior Manager
COK Co-operative Credit Union
01.2007
Senior Secretary to the Chief Human Resource Officer
GraceKennedy Ltd.
01.2005 - 01.2006
Records Clerk
GraceKennedy Ltd.
01.1998 - 01.2005
BSc. Degree - Administrative Management
University of Technology
Certificate - Records Management
Jamaica Employers Federation
Diploma - Administrative Management
University of Technology
Certificate - Computer Studies
High School Diploma - undefined
Shortwood Teachers College
A' Level Merit - Event Planning and Promotion
University of Cambridge International Examinations
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