Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Trifilo

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

15
15
years of professional experience

Work History

Receiving Supervisor

Macy's
06.2023 - Current
  • Utilizes strong problem-solving and organizational skills to manage daily operations in the receiving department.
  • Assists in developing strategies for improving operational efficiency through process optimization initiatives. Updates and maintains accurate inventory records using RFID scanners.
  • Maintains a clean and organized receiving area while adhering to safety regulations.
  • Unpacks and examines incoming shipments, noting and reporting consistency, discrepancies, or damages.
  • Processes damages and RTVS according to company guidelines ensuring minimum loss in a timely manner

Department Supervisor

Bed Bath & Beyond
08.2022 - 07.2023
  • Coordinated daily activities to ensure timely completion of tasks within established deadlines.
  • Delivered excellent customer service, driving quality shopping experiences.
  • Provided proactive leadership by motivating team members through positive reinforcement techniques.
  • Utilized computer and point of sale systems for maintaining inventory and managing profit and loss.
  • Planned and coordinated advertising campaigns and sales promotions and prepared merchandise displays


Customer Service Associate

Bed Bath & Beyond
03.2019 - 08.2022
  • Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
  • Assisted customers with product selection, order entry, and payment processing.
  • Employed active listening techniques to understand customers' needs and provide appropriate solutions.
  • Computed sale prices and totaled purchases with POS system or cash register.
  • Rotated between jobs to pull items and pack items using OMNI system increasing sales by 15% through in store and online shopping experiences.

Shift Lead

Walgreens
04.2018 - 02.2019
  • Trained new hires on the proper use of equipment, job duties, and safety regulations.
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Served as a key holder responsible for opening and closing duties including setting alarms, verifying beginning of day and of end of day procedures were properly executed
  • Cross trained to also provide backup in the pharmacy which expanded knowledge in HIPAA guidelines and confidentiality.

Assistant Manager

Buncha Cool Stuff
03.2016 - 04.2018
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Helped oversee the daily operations of the store, managing staff and inventory.
  • Organized company merchandise and displays to increase brand awareness and product sales.
  • Developed relationships with key stakeholders including customers, vendors and partners.

QC Auditor

Cornerstone Home Lending, INC
06.2010 - 10.2013
  • Monitored progress of loans throughout the processing cycle including review of appraisals and title reports.
  • Maintained current knowledge of local and federal laws, regulations and guidelines related to mortgages.
  • Performed detailed analysis of loan documents to ensure accuracy and completeness of information.
  • Analyzed financial information such as income, assets, and credit history to determine borrower's eligibility for loan approval.
  • Evaluated potential investments by analyzing financial statements and other pertinent documents as needed.
  • Utilized knowledge of underwriting guidelines for conventional, government-insured mortgage programs.

Education

High School Diploma -

Clear Lake High School
Houston, TX

Skills

  • Compliance protocols
  • Data entry
  • Customer Service-oriented
  • Attention to detail
  • Word processing
  • Flexible and adaptable
  • Critical thinking

Timeline

Receiving Supervisor

Macy's
06.2023 - Current

Department Supervisor

Bed Bath & Beyond
08.2022 - 07.2023

Customer Service Associate

Bed Bath & Beyond
03.2019 - 08.2022

Shift Lead

Walgreens
04.2018 - 02.2019

Assistant Manager

Buncha Cool Stuff
03.2016 - 04.2018

QC Auditor

Cornerstone Home Lending, INC
06.2010 - 10.2013

High School Diploma -

Clear Lake High School

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