Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Trink

Lake Villa,IL

Summary

Proactive Department Supervisor with a commitment to improving store's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers. Determined Department Supervisor with 10 plus years of experience in managing team of 30 plus employees in retail environment. Strong leadership, communication and organizational skills. Deep knowledge of inventory control, merchandising and customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.

Overview

14
14
years of professional experience

Work History

Department Supervisor

Lowes Home Improvment
09.2021 - Current
  • Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained newly hired sales team in upselling techniques.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Managed team of 42 employees, delegated tasks and held each employee accountable for completing assignments.

Human Resources Administrator

Lowes Home Improvment
01.2019 - 08.2021
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Conducted performance reviews and provided feedback to managers on employee performance.

Head Cashier

Lowes Home Improvment
09.2009 - 01.2019
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Educated employees on register use, merchandising, and customer service.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Learned duties for various positions and provided backup at key times.

Education

Associate of Science - Criminal Justice

Westwood College - O'Hare Airport
Chicago, IL

Bachelor of Science - Business Administration And Management

University of Phoenix
Tempe, AZ
06.2025

High School Diploma -

Waukegan High School
Waukegan, IL
06.2003

Skills

  • Stock Management
  • POS Systems Operations
  • Growth Planning
  • Process and Procedure Development
  • Staff Supervision
  • Time Management
  • Customer Relations
  • Customer Service
  • Leadership Skills

Timeline

Department Supervisor

Lowes Home Improvment
09.2021 - Current

Human Resources Administrator

Lowes Home Improvment
01.2019 - 08.2021

Head Cashier

Lowes Home Improvment
09.2009 - 01.2019

Associate of Science - Criminal Justice

Westwood College - O'Hare Airport

Bachelor of Science - Business Administration And Management

University of Phoenix

High School Diploma -

Waukegan High School
Nicole Trink