Nicole Trotter
Nine Mile Falls,WA
Summary
A highly skilled, compassionate, and collaborative nursing professional with a commitment to excellence, enthusiasm, and diverse inpatient experience as an RN. A strong commitment to establishing and maintaining relationships with co-workers, patients, and their families by providing a safe, positive, high quality medical, social, and spiritual support. Adaptive learner, accustomed to working under fast-paced, high-pressure settings, managing multiple responsibilities simultaneously, proactively resolving issues and responding appropriately in emergency situations. Strong organizational, assessment, and analytical skills with an on-going commitment to continuing education. Proven ability to work collaboratively within multidisciplinary teams, adapting to changing situations with ease. Excels in communication, empathy, and problem-solving to achieve optimal patient outcomes. Reliable and results-driven, with focus on delivering high-quality care and maintaining positive, supportive environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Correction Nurse 2
Department of Corrections
Airway Heights, WA
07.2021 - Current
- Administered medications and monitored patient vital signs to ensure optimal health
- Educated patients on treatment plans, medication management, and post-discharge instructions.
- Implemented infection control protocols to maintain a safe environment for patients
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Staff Nurse III, Relief Charge RN, RN Skills Instructor
John Muir Medical Center
Walnut Creek, CA
02.2006 - 04.2019
- Neurosurgical and Trauma Intensive Care Unit.
- Provide family centered care to a diverse population of critically ill trauma, neurosurgery, and neurology clients in a twenty-four bed ICU. If needed would float to Medical Surgical ICU, PCU, and ED
- Respond to Trauma Activation calls as support staff to the Emergency Department
- Active role in the Rapid Response Team, assessing acutely ill patients on Medical Surgical floors
- Instructor for Nursing Skills Day and new hire orientation/boot camp.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Administered patient care, monitoring vital signs and responding to changes in condition.
- Educated patients and families on treatment procedures, medication management, and post-discharge care.
- Assisted in coordinating patient admissions, discharges, and transfers to optimize workflow efficiency.
- Documented patient progress accurately in electronic health records to ensure compliance with regulations.
- Implemented infection control protocols to maintain a safe environment for patients and staff.
- Participated in quality improvement initiatives aimed at enhancing patient outcomes and satisfaction.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
Outpatient Infusion RN
Helix
Walnut Creek, CA
08.2008 - 01.2009
- Admitted and educated incoming patients about PICC care and antibiotic administration.
- Access implantable ports, central lines, midlines, PICCS and start peripheral, draw labs, dressing changes
- Mixing and administering antibiotics
- Administered patient medications and monitored vital signs to ensure health stability.
- Collaborated with interdisciplinary team to develop and implement care plans.
Revenue Integrity Analyst RN
HCA
San Jose, CA
02.2017 - 2023
- Overseer of Good Samaritan Hospital in San Jose, CA and a liaison for Regional Medical Center, San Jose, CA. Acting Auditor for seven facilities in the far west region. Subject Matter Expert for Radiation Oncology and Wound Care for the Far West.
- Analyze and resolve specific billing edits that require an RNs clinical expertise and that are delaying claims from processing in the Patient Accounting and/or Relay Health systems. This includes the verification (and/or correction) of billing data for accuracy and completeness, by following regulatory requirements, and reviewing the medical record, facility protocol, and other applicable documentation.
- Participate in customer service events at the facility such as facility FECC Committee, new director onboarding, charge education and report charging issues as appropriate.
- Identify charging, coding, or clinical documentation issues and work with appropriate leadership and ancillary departments to resolve issues
- Analyze charge review findings, provide recommendations to facility ancillary department directors to improve documentation, charging flow, and compliance.
- Led initiatives to improve revenue recovery strategies, resulting in increased collections efficiency.
- Evaluated the effectiveness of revenue integrity initiatives through regular reporting and analysis, identifying areas for improvement and driving continuous process enhancements.
- Strengthened regulatory compliance through consistent monitoring of changes in industry standards and guidelines.
Education
BACHELOR'S DEGREE - Nursing
Samuel Merritt College/Saint Mary's College
Oakland, CA12.2005
Skills
- CRRT
- Ventriculostomies / ICP
- Hemodynamic monitoring
- EKGs
- Wound Care
- Stroke
- Problem-solving
- Critical Thinking
- Teamwork
- Medication and IV administration
- Direct patient care
Certification
- Registered Nurse, Washington State Board of Nursing
- BLS, February 2022
- TNCC, April 2019
Awards
Ella Sweep Memorial Award, Samuel Merritt College, Oakland, CA, December 2005
PROFESSIONAL ACTIVITIES
- Critical Care Unit Council Secretary and Co-Chair, John Muir Hospital | Walnut Creek, CA, 2011-2018
- Nursing Skills Day Instructor, John Muir Hospital | Walnut Creek, CA, 2012-2018
Timeline
Correction Nurse 2
Department of Corrections
07.2021 - Current
Revenue Integrity Analyst RN
HCA
02.2017 - 2023
Outpatient Infusion RN
Helix
08.2008 - 01.2009
Staff Nurse III, Relief Charge RN, RN Skills Instructor
John Muir Medical Center
02.2006 - 04.2019
BACHELOR'S DEGREE - Nursing
Samuel Merritt College/Saint Mary's College