Nicole Troya
Lake Stevens,WA
Summary
Compassionate client care coordinator with a wide-ranging skillset and flexibility in devising the best fit for social services on an individual level. Thoroughly assessing personal circumstances, creative in navigating confidentiality while advocating for client services. Well-connected liaison between clients and the services provided by government and nonprofit agencies, ensuring seamless communication and coordination. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy. Goal is to secure a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Navigator
Ideal Option
06.2023 - Current
- Navigate patient needs whom are in substance use recovery, with warm referrals to community partners
- As well as giving UA's for the contingency management program
- Continued advocacy for vulnerable population in substance use and mental health
- Continuing education in substance abuse treatment and modalities
- Build rapport with patient's in clinic
- Outreach events
- Record and document patient PI
- Follow HIPPA compliance
- Continue team building within hub and spoke
- Lead patients in UA's and record data results for contingency's management program
- Familiar with platforms: Teams, 8x8, eCW (eClinicalWorks), Luma
Performance Improvement (PI) Coordinator and Patient Advocate
Smokey Point Behavioral Hospital
10.2022 - 03.2023
- The Performance Improvement (PI) Coordinator and Patient Advocate assist the Director of Performance and Risk Management, leadership, medical staff, and PI Committee in carrying out and implementing a comprehensive and integrated program
- Supported the performance improvement activities on a daily basis and assure that action is taken as needed and as authorized by organization policies and procedures
- Monitored cameras for compliance and patient grievances
- Maintain records of the performance improvement measures and statistical tools used to describe studies performed or methodology
- Advise and assist all departments, services and committees accountable for performance improvement activities as assigned
- Maintain a record of all completed reviews, evaluations, and process improvement team activities
- Attend and participate in appropriate committee, department or service meetings in which performance improvement activities occur
- Fulfill all of the functions of the patient advocate
- Responsible for completing required reports and submitting them as assigned
- Responsible to notify all compliance issues
- Prepare all reports, as assigned by Director
Family Advocate
Domestic Violence of Snohomish County
11.2021 - 10.2022
- Apply advocacy skills for trauma informed conversation in an emergency call center
- Family advocate working with families and a school liaison, as well as work with CPS
- Perform the acquired presentations requested by community partners
- I act as the McKinney-Vento lead with the Everett public schools liaison
- Act as DCYF lead, participant in fatality reviews, DV best practice group and other CPS related collaborations
- I provided individual support and advocacy based services to clients in shelter and their children
Direct Care Staff
Bridge Receiving Center
03.2020 - 03.2021
- Emergency direct service care for children under 17
- Communicated with social worker for the intake process of children
- Documented children's daily activities, and behavioral issues
- Implemented a therapeutic atmosphere for children
- Direct service for children's daily activities, doctor appointments, school, emotional, and physical and cognitive needs
Teacher
Kiddie Academy of Millcreek
03.2018 - 08.2020
- Co-Teacher Pre-K
- Lesson planning according to Kiddie academy curriculum
- Prepared children in a class of 25 students for pre-K
- Continuous skill working in social emotional behaviors
- Communicated with parents on a daily basis about the child's continued improvement and needs
Education
Bachelor of Arts - Applied Behavioral science
The University of Arizona Global
10.2024
Skills
- Classroom Management
- Early Childhood Education
- Toddler Care
- Teaching
- Retail Sales
- Curriculum Development
- Organizational Skills
- Developmental Disabilities Experience
- Experience Working With Students
- Child Protective Services
- Case Management
- Right Response training
- Presentation Skills
- Microsoft Outlook
- Communication skills
- Microsoft Word
- Risk Management
- Patient Care
- Typing
- Windows
- Behavioral health
- Office management
- Medical records
- Data collection
- Working with people with autism
- Outpatient
- Clinic setting
- Crisis Intervention
- EClinicalWorks
- Care Coordination
- Patient confidentiality
- Healthcare Systems Knowledge
- Cultural Competency
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Driver's License, 08/01/23
- Supporting People Who Use Methamphetamine, 08/01/23
- SAMHSA HHRC Course, 1.5 hours, 08/01/23
- Advocacy for Rookies, 06/01/20 to 01/01/22
- Right Response Training, 10 hours, 06/01/22
- HCA Peer Support Program, 06/01/22
- 30 Hours of Early Childhood Education STARS Training
- 30 Hours of Individual Provider DSHS Caregiving
- CPR Certification
- First Aid Certification
- Food Handlers Permit
- Right Response Certificate, 06/01/21
- High School Diploma
- Chaotic Families & Trauma, 04/01/22
- Trainer: Suzy Gange, MA, LPC-S Online NCACVT, 2.50 hours
Assessments
- Medical Receptionist Skills, Proficient, 09/01/22
- Building Relationships for Childcare Providers, Proficient, 01/01/20
- Work Style: Reliability, Proficient, 04/01/22
- Case Management & Social Work, Proficient, 09/01/22
- Early Childhood Development, Proficient, 08/01/22
- Protecting Patient Privacy, Proficient, 05/01/23
- Teamwork: Interpersonal Skills, Proficient, 02/01/21
Timeline
Care Navigator
Ideal Option
06.2023 - Current
Performance Improvement (PI) Coordinator and Patient Advocate
Smokey Point Behavioral Hospital
10.2022 - 03.2023
Family Advocate
Domestic Violence of Snohomish County
11.2021 - 10.2022
Direct Care Staff
Bridge Receiving Center
03.2020 - 03.2021
Teacher
Kiddie Academy of Millcreek
03.2018 - 08.2020
Bachelor of Arts - Applied Behavioral science
The University of Arizona Global
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