Nicole Turcsik
Ithaca,NY
Summary
Proactive Business Owner with extensive experience in inventory management, order processing, and shipping logistics. Successfully implemented efficient systems, improved customer satisfaction through personalized service, and optimized financial management. Bringing strong organizational skills, strategic decision-making, and a commitment to continual improvement.
Overview
19
19
years of professional experience
Work History
Business Owner
Self-employeed
12.2022 - Current
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Billing Clerk
Northeast Pediatrics and Adolescent Medicine
02.2006 - 08.2022
- Handled account payments and provided information regarding outstanding balances.
- Managed invoicing and payment processing operations.
- Monitored outstanding invoices and performed collections duties.
- Executed billing tasks and recorded information in company databases.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
- Entered and maintained billing information in company internal databases for accessibility.
- Processed customer invoices, credit memos and payments within established timelines.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Generated daily, weekly and monthly reports for billing department.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Maintained detailed records of customer payments and billing adjustments.
- Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
- Collaborated with customers to resolve disputes.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Audited and corrected billing and posting documents for accuracy.
- Used data entry skills to accurately document and input statements.
- Utilized various software programs to process customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
- Encoded and canceled checks using bank machines.
- Maintained high levels of accuracy in data entry, minimizing discrepancies in billing and customer accounts.
- Increased customer satisfaction by resolving billing inquiries and disputes promptly.
- Played key role in successful negotiation of payment terms with key accounts, improving cash flow.
- Ensured accurate invoicing by meticulously reviewing and updating customer records and billing information.
- Contributed to policy updates by providing insights into billing challenges and opportunities for improvement.
- Improved cash flow with timely and accurate billing of services rendered.
- Achieved significant reduction in outstanding receivables by implementing effective follow-up strategies on overdue accounts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Ithaca High School
Ithaca, NY06-1995
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Relationship Building
- Work Planning and Prioritization
- Business Planning
- Performance Improvement
- Strategic Decision-Making
- Issue Resolution
- Bookkeeping
- Quality Assurance
- Financial Management
- Business marketing
Timeline
Business Owner
Self-employeed
12.2022 - Current
Billing Clerk
Northeast Pediatrics and Adolescent Medicine
02.2006 - 08.2022
High School Diploma -
Ithaca High School
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