Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Turner

Niagara Falls,NY

Summary

Dynamic Residential Habilitation Specialist with a proven track record at Aspire Of Western New York, excelling in client advocacy and community integration. Skilled in crisis management and fostering teamwork, I effectively enhanced client self-sufficiency through innovative skill-building programs, ensuring a safe and supportive environment for all residents.


Experienced Site Manager with excellent leadership and mentoring skills. Focusing on promoting Person Centered Planning, while considering the dreams and goals of individuals being served.

Overview

17
17
years of professional experience

Work History

Residential Habilitation Specialist

Aspire Of Western New York
02.2021 - Current
  • Provided transportation to clients for community outings, medical appointments, and other necessary activities, ensuring their access to vital resources and opportunities.
  • Promoted family involvement in the treatment process by maintaining open communication about client progress.
  • Advocated for clients'' rights, promoting dignity and respect in all aspects of care.
  • Mentored new team members on residential program procedures, ensuring consistency in service provision across the board.

Residential Site Manager

Community Services For Every1
08.2016 - 03.2019
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.
  • Resolved issues between employees and customers using company policies.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Maintained records and logs of work performed and materials and equipment used.
  • Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
  • Improved client satisfaction with timely project completion through effective communication and coordination among team members.

Assistant Site Manager

Community Services For Every1
01.2016 - 08.2016
  • Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections.
  • Implemented innovative solutions to overcome project challenges and maintain deadlines without sacrificing quality or safety standards.
  • Oversaw daily progress and ensured tasks were completed on schedule, resulting in timely project completion.
  • Continuously reviewed processes for areas of improvement opportunities that ultimately led to increased overall operational efficiency at job sites.
  • Facilitated effective communication between site teams, design professionals, and stakeholders to maintain a cohesive approach throughout projects'' execution.
  • Conducted quality control inspections to identify issues early on, preventing costly delays or rework later in the process.

Direct Support Professional

Community Services For Every1
12.2015 - 01.2016
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Residential Medical Liaison

Aspire Of Western New York
12.2013 - 06.2015
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Ordered medications and worked with medical professionals.
  • Assisted individuals with medical appointments and attended regular medical meetings collaborating with nurses and doctors.

Residential Habilitation Specialist

Aspire Of Western New York
01.2008 - 12.2013
  • Collaborated effectively with external agencies like social services or vocational rehabilitation providers to optimize service provision for each resident.
  • Collaborated with interdisciplinary teams to ensure comprehensive support for clients.
  • Facilitated skill-building groups focused on topics such as hygiene, budgeting, or cooking that enhanced resident self-sufficiency over time.
  • Ensured a safe, clean, and comfortable living environment for clients by maintaining residential facilities.

Education

Computer Science

Bennett Highschool
Buffalo, NY
06-1995

Skills

  • Patience and tolerance
  • Mental health awareness
  • Professional boundaries
  • Transportation assistance
  • Nutrition and meal planning
  • Community integration
  • Disability rights advocacy
  • Individualized support planning
  • First aid and CPR
  • Personal care assistance
  • Housekeeping and maintenance
  • Behavioral support
  • Personal hygiene assistance
  • Behavior management
  • Activity planning
  • Client support
  • Crisis management
  • Teamwork
  • Teamwork and collaboration

Timeline

Residential Habilitation Specialist

Aspire Of Western New York
02.2021 - Current

Residential Site Manager

Community Services For Every1
08.2016 - 03.2019

Assistant Site Manager

Community Services For Every1
01.2016 - 08.2016

Direct Support Professional

Community Services For Every1
12.2015 - 01.2016

Residential Medical Liaison

Aspire Of Western New York
12.2013 - 06.2015

Residential Habilitation Specialist

Aspire Of Western New York
01.2008 - 12.2013

Computer Science

Bennett Highschool

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Nicole Turner