Nicole T. Withers
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Benefit Representative
BlueCross BlueShield of Tennessee
04.2024 - Current
- Collaborate with human resources to develop and maintain up to date benefits manual
- Provide timely responses to employee inquiries regarding benefits programs, fostering a positive work environment with clear communication channels
- Explain benefits to plan participants in easy to understand terms in order to educate each on available options
- Resolve issues and inquiries from plan participants regarding health benefits and deductions through telephone, email, and in-person interactions
- Assist employees in person or phone with claim inquiries, provider network status as well as dental and vision
Administrative Coordinator
United Health Group
10.2020 - 04.2024
- Optimized travel arrangements for executives resulting in cost savings and itinerary efficiencies
- Answered phone calls and responded to inquiries from customers, vendors, and other external contacts
- Contribute to the creation of documents (i.e
- Presentations/ manuscripts/ grant writing etc.)
- Perform other duties as assigned to meet the goals and objectives of the department and institution
- Assisted in preparation of presentation material, contributed to successful client meetings and proposals
Human Resources Coordinator
Campbell Clinic Orthopedic
05.2016 - 09.2020
- Create a filing system, develop standard reports, maintain databases and spreadsheets to provide accurate and timely information, while protecting data confidentiality
- Support a senior faculty member or multiple leaders in managing their communication, general administrative tasks, CVs and bio sketch management and participate in special projects/ activities
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members
- Contact for multiple areas like office supply management, calendar management, email and phone correspondence, tracking and maintaining vendor contract, mail management, event coordination, badging, visitor management, coordination with other teams on matters of financial systems etc
Administrative Assistant
University Health Science Center
08.2014 - 04.2016
- Coordinate/ liaison with internal teams as well as external vendors to accomplish goals for own department
- Support in recruitment process by developing & coordinating itineraries for departmental visitors or new recruits including senior members
- Track budget, create variance reports and analysis for own department, while working with departmental managers
- Support the management of compliance issues
Education
Associate of Science - Business Administration
Remington College
Memphis, TN03.2014
Skills
- Workday experience
- Administrative Support
- Microsoft Excel and Word efficiency
- Excellent communication skills written and verbal
- Experience with social media
- Calendar Management
- Task Prioritization
Timeline
Benefit Representative
BlueCross BlueShield of Tennessee
04.2024 - Current
Administrative Coordinator
United Health Group
10.2020 - 04.2024
Human Resources Coordinator
Campbell Clinic Orthopedic
05.2016 - 09.2020
Administrative Assistant
University Health Science Center
08.2014 - 04.2016
Associate of Science - Business Administration
Remington College
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