Nicole Uhouse
Lenox,USA
Summary
Experienced customer service leader with a proven track record of over 7 years. Adept at driving team performance and ensuring client satisfaction across diverse industries. Skilled in effectively managing and motivating teams to deliver exceptional customer experiences. Demonstrated ability to analyze customer needs and develop innovative solutions to meet their expectations. Committed to fostering strong relationships with clients and exceeding their service expectations.
Overview
8
8
years of professional experience
Work History
Bookkeeper/Administrative Assistant
Specialists in Rehabilitation Medicine
Rochester Hills, MI
- Responsible for all Dr time off requests and coordination of schedules across multiple facilities
- Assisted with month end
- Paid all invoices and maintained all credit card statements
- Managed all accounts payable using Quickbooks
Customer Service Lead/Bookkeeper
Blake’s Orchard
Armada, MI
06.2021 - 03.2024
- Handled all incoming calls and managed voicemails
- Resolved any customer concerns or issues
- Collaborated with all areas of business to ensure best customer experience possible
- Created resources to better assist with customer inquiries
- Maintained weekly customer service KPI’s including call stats and customer issue log
- Provided weekly company communication to keep staff informed
- Responded to all customer reviews
- Managed company info email
Customer Service Representative/Trainer
GFL Environmental
Southfield, MI
09.2019 - 01.2021
- Took 80 to 100 customer calls daily
- Resolved any customer concerns or issues
- Set up new customer accounts
- Handled escalation calls
- Addressed billing concerns and collected payments
- Developed training program for customer service department
- Provided improved resources and information utilized by each representative
- Trained all new hires
- Monitored new hire calls to ensure quality and accuracy
- Maintained up-to-date knowledge of customer accounts
Customer Service Representative
MGM Containers
Ira Twp, MI
09.2020 - 01.2020
- Entered all customer orders
- Scheduled delivery and pick-up
- Created new customer accounts
- Handled all incoming calls and front desk duties
Medical Biller/Office Manager
Shaeffer Chiropractic
Sterling Heights, MI
07.2018 - 08.2019
- Verify patient benefits/insurance
- Post procedures using corresponding CPT codes to insurance
- Electronic and paper billing
- Obtain authorizations/referrals if required by insurance
- Post insurance payments
- Follow up on unpaid claims
- Send patient statements
- Handle all auto/workman's comp cases
- Oversea front desk duties
Office Manager
Total Health Systems
Clinton Township, MI
08.2016 - 07.2018
- Delegate all front desk duties and keep office running efficiently
- Create employee schedules
- Post procedures to insurance
- Collect patient balances
- Attend monthly management meetings
- Acquire referrals/authorizations for chiropractic and physical therapy patients as required
- Assist physician assistant with patient flow and patient instructions
- Take digital films, blood pressure/vitals as well as ROM on patients
- E-fax and e-file all documents and transfer to patients electronic charts
Education
Bachelor In Medical Laboratory Science -
Oakland University
Rochester, MICertification In Secondary Education -
Saginaw Valley State University
Skills
- Efficient with eThomas
- Medical Billing
- Medical Insurance
- DME
- Medical Office Management
- CPT Coding
- ICD-10
- Insurance Verification
- Patient Care
- Medical Coding
- Medical Scheduling
- Medical Records
- Microsoft Office
- HIPAA
- Anatomy Knowledge
- Microsoft Powerpoint
- Microsoft Outlook
- Teaching Experience
- Data Entry
- Customer Service
- Netsuite
- Excel
- Laboratory Experience
- Tock
- Leadership Experience
- Bookkeeping
- Accounting and bookkeeping
- Quickbooks
- Invoice processing
- Financial recordkeeping
- Data inputting
- Exceptional organization
- MS office expert
- Customer relations
- Superior attention to detail
- Bill payment and recordkeeping
- Relationship building
Timeline
Customer Service Lead/Bookkeeper
Blake’s Orchard
06.2021 - 03.2024
Customer Service Representative
MGM Containers
09.2020 - 01.2020
Customer Service Representative/Trainer
GFL Environmental
09.2019 - 01.2021
Medical Biller/Office Manager
Shaeffer Chiropractic
07.2018 - 08.2019
Office Manager
Total Health Systems
08.2016 - 07.2018
Bookkeeper/Administrative Assistant
Specialists in Rehabilitation Medicine
Bachelor In Medical Laboratory Science -
Oakland University
Certification In Secondary Education -
Saginaw Valley State University