Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Nicole Lum

Edmond

Summary

Dynamic and dedicated professional with a strong background in customer service at Ralphs Family Pharmacy. Proven ability to prioritize tasks and maintain patient confidentiality while processing payments and managing records. Skilled in problem-solving and communication, fostering positive relationships with clients and colleagues alike. Committed to delivering exceptional care and support in every interaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Clerk

Ralphs family Pharmacy
Edmond
01.2025 - Current
  • Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
  • Checked expiration dates on prescription drugs to ensure potency.
  • Processed payments from customers using cash registers or other electronic systems.
  • Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
  • Entered patient data into computer system to maintain accurate records.
  • Facilitated communication between patients, pharmacists, and healthcare providers.
  • Utilized pharmacy management software to input patient data and process insurance claims.
  • Prepared and delivered medication to patients in a timely manner.

Family Nanny

Different familes
Edmond
03.2022 - Current
  • Read stories aloud nightly before bedtime.
  • Met weekly with parents to review schedules, discuss any changes in plans or address any concerns about their children's well-being.
  • Provided full-time care for two children aged 3 and 5, including meal preparation, dressing, bathing, and transportation to activities.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Planned recreational activities to enhance physical development and explore stimulating exercises.
  • Implemented daily routines to foster a structured and nurturing environment.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.
  • Traveled with family to help with vacation activities and childcare.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Provided direct-care services for children of varying ages.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.

Child Care Manager

Top Tier Martial Arts
Guthrie
06.2023 - 07.2025
  • Developed age-appropriate activities to stimulate physical, social, emotional, and intellectual development of children.
  • Cultivated positive relationships with parents to ensure open communication about their child's development and needs.
  • Responded quickly and appropriately to emergency situations as they arise.
  • Provided day-to-day supervision of staff and children in a safe, nurturing environment.
  • Cleaned and sanitized child spaces to help prevent spread of infections.
  • Assisted children and babies with personal care needs such as dressing, diapering and using bathroom facilities.
  • Met children's nutritional needs by serving healthy morning snacks, afternoon snacks, and full meals.

Infant Room Teacher

Chapel Hill mothers day out
Edmond
09.2024 - 05.2025
  • Monitored the progress of individual children through observations and record keeping.
  • Provided emotional support for both parents and infants during transitions throughout their daycare experience.
  • Engaged in positive interactions with children such as reading books or playing games to encourage learning and socialization skills.
  • Attended staff meetings regularly in order to stay up-to-date on policies and procedures within the facility.
  • Carried out regular health checks on each infant including temperature taking and other assessments as needed.
  • Observed and documented each infant's growth, behavior and developmental milestones.
  • Collaborated with colleagues to plan age appropriate educational activities for the children.
  • Assisted in changing diapers, feeding meals and snacks to infants according to individual needs.
  • Maintained cleanliness of classroom environment at all times.
  • Established positive relationships with parents by communicating regularly about their child's progress.
  • Provided a safe, nurturing, and stimulating environment for infants.
  • Maintained accurate records of each infant's attendance, sleeping patterns, eating habits, toileting routines and any other relevant information.
  • Kept adequate supplies on hand to meet each baby's needs and worked with parents to restock items.
  • Supervised circle time, free play, outside play, and learning and developmental activities.
  • Read aloud and played alphabet games to encourage early literacy.

Kitchen Staff Member

Cimarron National Golf course
Guthrie
06.2022 - 05.2024
  • Performed other related duties as assigned by supervisor.
  • Inspected dining area prior to opening for any maintenance issues requiring attention.
  • Monitored inventory of supplies and communicated needs to supervisor.
  • Responded promptly to customer complaints regarding food quality or service issues.
  • Maintained cleanliness of work areas throughout shift.
  • Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
  • Assisted in the preparation of all menu items, including salads, appetizers, and entrees.
  • Organized all storage areas in an efficient manner to maximize space utilization.
  • Consistently maintained high standards of personal hygiene during shifts.
  • Followed health and safety guidelines for food preparation and service.
  • Kept track of food waste and spoilage to ensure minimal loss.
  • Carried out basic cleaning duties such as sweeping floors, washing dishes .

Salon Receptionist

Royal Oak salon and Spa
Edmond
03.2023 - 06.2023
  • Greeted customers, answered phone calls and responded to emails in a timely manner.
  • Ensured all areas of the salon were clean and organized at all times.
  • Assisted stylists with client check-in and check-out procedures when needed.
  • Responsible for opening and closing the reception area each day according to set guidelines.
  • Scheduled appointments using salon software system.
  • Resolved customer complaints in a professional manner while maintaining composure under pressure.
  • Processed payments for services rendered.
  • Provided information about services, products and prices to customers.
  • Managed the front desk area by ensuring that it was always neat and presentable.

Education

High School Diploma -

Guthrie High School
Guthrie, OK
05-2023

Some College (No Degree) - Nursing

Langston University
Langston, OK

Skills

  • Customer service
  • Problem solving
  • Time management
  • Attention to detail
  • Communication skills
  • Patient confidentiality
  • Professionalism
  • Task prioritization
  • First aid certified
  • Stress management
  • Self-motivation
  • Verbal and written communication
  • Infant feeding
  • Diapering and hygiene
  • Safety awareness
  • Patience and stress management

Affiliations

  • Cheer captain
  • National honor society
  • Bluejay crew

Accomplishments

  • 15,000 in academic scholarships
  • Academic aexcellence

Certification

  • First Aid
  • Infant/ Child/ Adult CPR

Timeline

Pharmacy Clerk

Ralphs family Pharmacy
01.2025 - Current

Infant Room Teacher

Chapel Hill mothers day out
09.2024 - 05.2025

Child Care Manager

Top Tier Martial Arts
06.2023 - 07.2025

Salon Receptionist

Royal Oak salon and Spa
03.2023 - 06.2023

Kitchen Staff Member

Cimarron National Golf course
06.2022 - 05.2024

Family Nanny

Different familes
03.2022 - Current

High School Diploma -

Guthrie High School

Some College (No Degree) - Nursing

Langston University

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