Nicole Usher
LOS ANGELES,CA
Summary
Driven General Manager with 4-5-years track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.
Detail oriented and highly organized. Excellent written and verbal communication skills. Pleasant personality; able to meet and serve clients and staff. Addresses all questions and concerns with customer satisfaction in mind.
Overview
10
10
years of professional experience
Work History
General Manager
Subway Restauant
LOS ANGELES, CA
07.2017 - Current
- Hired and managed all crew.
- Scheduled employees and worked with Human Resources to meet changing production schedules.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Assistant Manager
Subway Restaurant
Los Angeles, CA
03.2013 - 07.2017
- Operated sales register quickly and efficiently
- Carefully interviewed, selected, trained and supervised over 12 staff.
- Answered telephone calls and responded to inquiries.
- Greeted customers promptly.
- Monitored areas for security issues and safety hazards.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Store Protection Specialist
Ross Stores Inc
Los Angeles, CA
10.2015 - 05.2016
- Provide excellent customer service by greeting customers and answering questions.
- Regular involvement with internal and external triad partners.
- May include, but not limited to, conference calls, meetings, store visits, etc.
- Other duties as assigned to support Loss Prevention initiatives.
- Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity.
- Gather theft indicators and use internal and external intelligence to positively impact shortage trends.
- Effectively communicate with store leadership and members of Loss Prevention team.
- Provide assistance to store leadership to maintain safe and secure environment for associates and customers.
- Increase associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives.
- Observe and provide feedback on proper checkout procedures for customers and associates.
- Answered questions regarding store and its merchandise.
- Performed surveillance of suspects using , cameras and camcorders.
Education
Associates - Science: Administration of Justice
L.A. Southwest College
2016
Associate of Arts - Liberal studies, Arts Liberal Studies
L.A. Southwest College
2016
Associate of Arts - Interdisriplinary studies: Social and Behavioral Science, Arts, Interdisciplinary Studies Social & Behavioral Science
L.A. Southwest College
2016
Associate of Arts - Liberal Studies, Arts, Liberal Arts Administration of Justice
L.A. Southwest College
2016
High School Diploma -
Los Angels Senior High School
Los Angeles, CA06.2006
Skills
- Cash Handling expertise, Filing and data archiving
- Staff training/development
- Articulate and well-spoken Advanced clerical Knowledge
- Works well under pressure
- Microsoft Office proficiency
- Customer service-oriented, Highly organized
- Efficient multi-tasker
- Goal attainment
- Coaching and mentoring
- Employee scheduling
- Business development
- Effective leader
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 14 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Manager of the year 2018-2019
- Promoted to District Manager 2022
Timeline
General Manager
Subway Restauant
07.2017 - Current
Store Protection Specialist
Ross Stores Inc
10.2015 - 05.2016
Assistant Manager
Subway Restaurant
03.2013 - 07.2017
Associates - Science: Administration of Justice
L.A. Southwest College
Associate of Arts - Liberal studies, Arts Liberal Studies
L.A. Southwest College
Associate of Arts - Interdisriplinary studies: Social and Behavioral Science, Arts, Interdisciplinary Studies Social & Behavioral Science
L.A. Southwest College
Associate of Arts - Liberal Studies, Arts, Liberal Arts Administration of Justice
L.A. Southwest College
High School Diploma -
Los Angels Senior High School
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