Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Ushinski Salas

Stafford,VA

Summary

Reliable Practice Manager offering 2 years of experience working in busy, customer-driven environments. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Practice Manager

Banfield Pet Hospital
Woodbridge, VA
08.2021 - Current
  • Oversaw 21 assistants, technicians and office administrators.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Created and implemented policies and procedures for effective practice management.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Consulted with clinicians to develop business strategy.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Motivated staff by offering direction and providing constructive feedback.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Communicated with patients with compassion while keeping medical information private.
  • Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
  • Developed and implemented new patient registration processes to streamline workflow.
  • Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Cultivated close working relationships with the entire staff, including Doctor's, Para Associates and Client's.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Recruited, hired and trained new medical and facility staff.

Shift Lead

Banfield Pet Hospital
Reston, VA
06.2018 - 08.2021
  • Delegated tasks to employees and monitored activities and task completion.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Held performance reviews to identify and correct areas needing improvement.
  • Responded to customer inquiries and complaints in a professional manner.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Implemented company policies consistently across all shifts.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Taught staff upselling techniques to meet revenue targets.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Improved daily operational plans, developed production schedules and optimized task flow.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Created weekly staff schedules to ensure adequate coverage.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Provided guidance and support to other team members as needed.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Identified opportunities for operational improvements and communicated them to management.

Education

Associate of Science - Biology

Northern Virginia Community College
Annandale, VA

Skills

  • Continuous Improvement
  • Workflow Management
  • Performance Metrics
  • Workflow Efficiency
  • Practice Management
  • Mentoring and Coaching

Languages

Spanish
Professional

Timeline

Practice Manager

Banfield Pet Hospital
08.2021 - Current

Shift Lead

Banfield Pet Hospital
06.2018 - 08.2021

Associate of Science - Biology

Northern Virginia Community College
Nicole Ushinski Salas