Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Nicole Ushinski Salas

Stafford,VA

Summary

Dynamic Veterinary Practice Manager with a proven track record at Banfield Pet Hospital, excelling in operational efficiency and client satisfaction. Skilled in employee training and inventory management, I implemented innovative processes that enhanced patient care and boosted retention rates. Adept at fostering teamwork and resolving conflicts, ensuring a positive workplace culture and a overall efficient and productive Hospital.

Overview

21
21
years of professional experience

Work History

Veterinary Practice Manager

Small Door Vet
10.2023 - Current
  • Assisted in managing daily operations of veterinary practice and ensuring efficient workflow.
  • Supported scheduling appointments and coordinating staff assignments to optimize patient care.
  • Maintained accurate patient records using veterinary management software for streamlined information access.
  • Facilitated communication between veterinarians, staff, and pet owners to enhance service delivery.
  • Participated in training new employees on office protocols and customer service standards.
  • Monitored inventory levels of medical supplies and equipment to ensure readiness for procedures.
  • Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
  • Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
  • Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
  • Managed financial operations, ensuring budget adherence and maximizing practice profitability.
  • Implemented a preventive care program to educate clients on the importance of routine checkups and vaccinations, resulting in healthier pets and increased repeat business.
  • Implemented electronic medical records system for better organization of patient information and improved efficiency.

Veterinary Practice Manager

Banfield Pet Hospital
08.2020 - 09.2023
  • Implemented office policies that improved operational efficiency and enhanced client satisfaction.
  • Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
  • Established a comprehensive employee training program to enhance staff knowledge and skills across various aspects of veterinary practice management.
  • Improved patient care by implementing streamlined processes for appointment scheduling and treatment followups.
  • . Expanded range of offered services by adding new treatment options such as acupuncture, chiropractic care, and physical therapy for pets.
  • Communicated with patients, ensuring that medical information was kept private.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Assisted in managing daily operations of veterinary practice and ensuring efficient workflow.
  • Maintained accurate patient records using veterinary management software for streamlined information access.
  • Participated in training new employees on office protocols and customer service standards.
  • Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
  • Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
  • Managed financial operations, ensuring budget adherence and maximizing practice profitability.

Shift Lead

Banfield Pet Hospital
07.2004 - 08.2023
  • Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained and mentored new team members on best practices and company policies.
  • Coordinated shift schedules to optimize staffing levels and maintain service quality.
  • Implemented process improvements that enhanced productivity and reduced operational delays.
  • Monitored inventory levels, facilitating timely restocking to prevent shortages.
  • Conducted performance assessments, providing constructive feedback for employee development.
  • Resolved customer inquiries promptly, fostering a positive service experience.
  • Collaborated with management on strategic initiatives to boost team morale and engagement.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Hospitality

Northern Virginia Community College
Annandale, VA

Vet Tech - Veterinary

Penn Foster Career School
Scranton, PA
08-2027

Skills

  • Animal care
  • Workplace safety
  • Employee training
  • Recruitment and hiring
  • Staff evaluation
  • Scheduling coordination
  • Payroll administration
  • Facility maintenance
  • Performance evaluations
  • Practice operations oversight
  • Veterinary software proficiency
  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Adaptability and flexibility
  • Patient care assessment
  • Medication dispensing
  • Team building
  • Medical terminology
  • Conflict resolution
  • Operations management
  • Employee performance evaluations
  • Inventory management

Languages

English
Full Professional
Spanish
Professional Working

Interests

  • Cooking
  • Baking
  • Food Tourism
  • Documenting and sharing travel experiences
  • Watching Movies and TV Shows
  • Offering time and support to shelters for the homeless, women, and animals
  • Dancing
  • Music
  • Swimming
  • Fashion and Style

Timeline

Veterinary Practice Manager

Small Door Vet
10.2023 - Current

Veterinary Practice Manager

Banfield Pet Hospital
08.2020 - 09.2023

Shift Lead

Banfield Pet Hospital
07.2004 - 08.2023

Hospitality

Northern Virginia Community College

Vet Tech - Veterinary

Penn Foster Career School

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Nicole Ushinski Salas