Nicole Utria-Ramirez
Chicago,IL
Summary
Highly motivated and committed Medical Assistant with a proven track record of superior performance at individual, team, and organizational levels. I am skilled at multitasking and prioritizing workloads with little or no supervision. As a detail-oriented professional, I am looking to bring my medical background and team-building skills to a deadline-driven environment. I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals. As a detail-oriented team player with strong organizational skills, I can handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
9
9
Certification
Work History
Medical Assistant II
Advocate Medical Group, Oncology
Oak Lawn
04.2022 - Current
- Protect and promote patient rights and assist in maintaining independence
- Maintains confidentiality in all aspects of patient care.
- Perform other duties, that the Nurse Manager or other members of management may assign.
- Performs basic materials management functions to include ordering and stocking of supplies. Assists with maintaining a clean and orderly environment.
- Perform other duties as assigned by the practice manager, or as requested by healthcare provider(s).
- Provides support to the provider during clinic by assisting with phone calls and faxes, rooming, and discharging of patients, and room turnover.
- Assists in maintaining working areas, supplies, and equipment in good working order.
- Precept new employees and/or Medical Assistant Students with policies and procedures that are used and adhered to.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Medical Assistant
Advocate Medical Group/Urgent Care ICC/Specialty Clinic
Orland Park
11.2020 - 04.2022
- Protect and promote patient rights and assist in maintaining independence
- Maintains confidentiality in all aspects of patient care
- Administer medications as ordered by the provider
- Obtain weights and vital signs of patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed clinical procedures and gathered patient data for interpretation by physicians.
- Completed EKGs and other tests based on the patient presentation in the office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physicians in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Obtained client's medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physicians.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs, and current complaints at intake.
- Completed EKGs and other tests based on the patient presentation in the office.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration, and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physicians in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected pertinent data and calculations to aid physician in interpreting results.
Health Advocate
Cook County Health & Hospital Systems/Stroger
Chicago
02.2019 - 04.2021
- Protect and promote patient rights and assist in maintaining independence
- Provide routine care to patients
- Report to the charge nurse the status of the patient by spending maximum time in the room with the patient
- Obtain weights and vital signs of patients.
- Conducted health screenings and assessments to evaluate community health needs.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Resolution Specialist/Trainer
Office Depot/Office Max
Itasca
04.2015 - 12.2017
- Responsible for developing, implementing, and updating training materials
- Resolved customer problems by applying an understanding of product features and network technology
- Monitored team functions, and developed, and implemented a quality assurance review process
- Responsible for developing strategies and training to increase internal and external customer service performance metrics
- Acted as a consultant that identified operational inefficiencies and recommended solutions to management
- Led and participated in departmental meetings as well as individual meetings with the management staff.
- Identified and assessed customer's needs quickly and accurately.
- Collaborated with management teams to resolve customer complaints and drive customer experience.
- Completed retention-focused projects from scoping through execution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Patient Care Technician II
Central DuPage Hospital
Winfield
07.2013 - 08.2014
- Protected and promoted patient rights and assisted in maintaining independence
- Provided routine care to patients
- Reported to the charge nurse the status of the patient by spending maximum time in the room with the patient.
Patient Care Technician
Alexian Brothers Medical Center
Elk Grove Village
04.2011 - 01.2012
- Performed appropriate infection control isolation procedures
- Protected and promoted patient rights and assisted the person to maintain independence
- Reported to the charge nurses the status of the patient by spending maximum time in the room with the patient
- Obtained specimens, weights, and vital signs of patients and phlebotomy draws.
Certified Nursing Assistant
Arbor Of Itasca
Itasca
08.2010 - 12.2010
- Protected and promoted resident rights and assisted the person in maintaining independence
- Reported to the senior nurses the status of the patient by spending maximum time in the room with the patient
- Maintained the ward.
- Supported needs of 20+ residents under long-term care.
Senior Business Systems Analyst
Household/HSBC
Mettawa, IL
03.1997 - 03.2009
- Managed physical security applications.
- Identified and evaluated all critical security systems company-wide.
- Designed and implemented security processes and procedures.
- Collaborated with external business areas to conduct in-depth compliance audits while organizing, presenting, and reporting directly to the board of directors.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information, and provided solutions to problems.
- Managed time efficiently to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Civilian Contractor
United States Marine Corp
Cherry Point, NC
05.1992 - 03.1997
- Elicited and clearly documented business and system requirements.
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Improved systems by studying current practices and designing modifications.
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Education
Medical Assisting Diploma -
Midwestern Career College
Chicago, IL11.2019
Some College (No Degree) -
Healthcare In-services
Lombard, ILBusiness Administration Degree -
College of DuPage
Glen Ellyn, IL05.2016
Resurrection Medical Center Training Program Certified Basic Nursing Assistant Training - Certified Nursing Assistant
St. Mary's Nursing School
Chicago, IL08.2010
Skills
- Organization and Time Management
- Social Perceptiveness
- Multitasking Abilities
- First Aid/CPR
- Dependable and Responsible
- Analytical Thinking
- Restocking Lab Supplies
- Direct Patient Care
- Grooming and Bathing Assistance
- Customer Service
- EMR Systems
- Charting Expertise
- Clinical Applications
- Simple Dressings
- Ambulating and Repositioning Patients
- Electronic Medical Record
- Team Management
- Monitoring Patient Progress
- Stocking Supplies
- Specimen Collection
- Conflict Resolution Ability
- Vital Sign Monitoring
- EKG Set Up and Monitoring
- Patient-Handling Equipment
- Emptying Catheter Bags
- Medical Terminology
- Resource Management
- Phlebotomy
- Bladder Scanning Ability
- Patient Assessments
Accomplishments
- Participated in an extra professional development program that met weekly through Advocate while also working in my current position
- Received a Silver Level Certificate for National Career Readiness
- Post Mold Knowledge
- Autoclave experience
- Technical Summary
- Microsoft Office (Word, Excel, Access, PowerPoint)
- Office Depot/Office Max internal systems including but not limited to RACE, AOPS, and TRACIE
- DIT, GMillennia, QuickBooks, Medical Terminology
- EPIC, Meditech, Cerner
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15+ staff members.
- Trained and mentored 7employees.
Certification
- Certified: EMT-Basic Training
- Certified: Cardiopulmonary Resuscitation (CPR)
- Certified: Automated External Defibrillator (AED)
- CCMA - Certified Clinical Medical Assistant
- Certified: Phlebotomist
- Certified: Managing Global Projects
- Certified: Negotiation Skills for Project Managers
- Certified: Managing Information Technology Project
- EVOLVE Program (March 2022-May 2022)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Medical Assistant II
Advocate Medical Group, Oncology
04.2022 - Current
Medical Assistant
Advocate Medical Group/Urgent Care ICC/Specialty Clinic
11.2020 - 04.2022
Health Advocate
Cook County Health & Hospital Systems/Stroger
02.2019 - 04.2021
Customer Resolution Specialist/Trainer
Office Depot/Office Max
04.2015 - 12.2017
Patient Care Technician II
Central DuPage Hospital
07.2013 - 08.2014
Patient Care Technician
Alexian Brothers Medical Center
04.2011 - 01.2012
Certified Nursing Assistant
Arbor Of Itasca
08.2010 - 12.2010
Senior Business Systems Analyst
Household/HSBC
03.1997 - 03.2009
Civilian Contractor
United States Marine Corp
05.1992 - 03.1997
Medical Assisting Diploma -
Midwestern Career College
Some College (No Degree) -
Healthcare In-services
Business Administration Degree -
College of DuPage
Resurrection Medical Center Training Program Certified Basic Nursing Assistant Training - Certified Nursing Assistant
St. Mary's Nursing School