Nicole Valdez
Moriarty,NM
Summary
Driven professional with a proven track record at the University Of New Mexico Hospital, adept in Office Administration and Team Collaboration. Demonstrated ability to enhance productivity through critical thinking and software expertise, achieving efficient workflow and high-quality customer service. Excelled in maintaining confidentiality and accuracy, underscoring a commitment to excellence and detail-oriented performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Booking Clerk
Santa Fe Adult Detention Facility
Santa Fe, NM
09.2023 - Current
- Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
- Supported colleagues during peak times by offering assistance where needed, fostering a positive work environment and ensuring efficient workflow.
- Ensured timely communication with inmates and family, confirming release details and addressing any concerns or changes.
- Verbal questioning to determine the inmates’ name, date of birth and social security
number and verification of inmates’ identity upon entry into the institution. Produce the committing records to effect the inmate’s detention at the Santa Fe County Adult Detention Center to include recording personal data and information to be used for mail and visiting list, criminal history check, photographing (including notation of identification marks or other physical characteristics), and assignment of registered number to the inmate. - Insure the Booking Authority Form is completed by the committing agency Officer and act as a remand for each new arrival, and determine that the inmate is legally committed.
- Review all documentation for proper billing; ensure completed paperwork has necessary signatures and ensure the proper times and dates for commitment are as scheduled by the court or arresting agency. Maintain logs to insure accountability and the timely and efficient movement of inmates relating to court proceedings, arraignment, transports, court authorized furloughs, transfers and releases. Answers phone, provide information to the public and outside agencies and refer calls.
Medical Records Clerk/Offsite Coordinator
Torrance County Detention Facility
Estancia, NM
10.2019 - 09.2024
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Coordinated Offsite specialty medical appointments.
- Obtained prior authorizations and referrals.
- Assisted in training new staff on medical record processing and filing procedures.
- Minimized potential reimbursement delays by verifying the accuracy and completeness of diagnostic codes entered into patient records.
Patient Care Technician
University Of New Mexico Hospital
Albuquerque, NM
01.2009 - 11.2019
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
High School Diploma -
Moriarty High School
Moriarty, NM05.2001
Skills
- Office Administration
- Software Expertise
- Critical Thinking
- Team Collaboration
- Active Listening
- Detail Oriented
- Phone and Email Etiquette
- Microsoft Office
- Flexible Schedule
- Data Entry
- Documentation
- Data entry proficiency
- Accuracy and Precision
Timeline
Booking Clerk
Santa Fe Adult Detention Facility
09.2023 - Current
Medical Records Clerk/Offsite Coordinator
Torrance County Detention Facility
10.2019 - 09.2024
Patient Care Technician
University Of New Mexico Hospital
01.2009 - 11.2019
High School Diploma -
Moriarty High School