NICOLE VALDEZ-WEBB
Denver,CO
Summary
An experienced front of house restaurant manager and customer service manger with a demonstrated history of working in the apparel and fashion industry. Skilled in food and beverage, and hospitality in New York City, Denver, Colorado, and Yountville, in Napa Valley, California.
Seasoned professional offering solid background building and leading successful restaurant teams handling large volume of customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
The Art Hotel - Hilton Curio
Denver , Colorado
02.2024 - Current
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Improved presentation and sales approaches to increase revenue.
- Ensured compliance with health department regulations regarding food safety standards.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Resolved customer complaints promptly in a professional manner.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Investigated customer complaints promptly and took corrective action as needed.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Produced detailed documentation to outline potential worker issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented cost-saving initiatives such as portion control measures, waste reduction strategies and energy conservation efforts.
- Promoted safe working conditions by monitoring safety procedures and equipment.
ASSISTANT MANAGER
MY NEIGHBOR FELIX
Denver, CO
01.2022 - 10.2023
- Active manager for a busy restaurant where I oversee the host stand, the expo line and servers to make sure that the customer gets the very best experience we can offer
- I make sure that the financials are in order at the end of the night including deposits and tip outs
- In the process of scheduling, with experience in inventory and ordering
- Experienced with Aloha, 7 shifts and Open Table
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized training sessions for new hires to familiarize them with the workplace environment.
KEY MANAGER
POSTINO
Denver, CO
01.2021 - 01.2022
- Had the privilege of working as a bartender to start then moved into a key manager position for all three locations in the Denver area where I was responsible for overseeing the shift, maintaining the entire restaurant while busy, watching ticket times and making sure that if any issues came up I was the acting manager on duty to assess the situation and handle in a diligent manner
- Familiar with Aloha, Aloha EDC, 7 shifts, and Open Table
BARTENDER
BOTTEGA
Yountville, CA
01.2019 - 01.2020
- Started as a bartender for Michael Chiarello at his second Coqueta in Yountville, then moved to his Italian restaurant on a historic, and very busy campus, Bottega
- There I was responsible for every ingredient in each cocktail after Covid
- I prepped the juices, utilized the fresh produce the campus had to offer to make tinctures, syrups and tonics
- I was allowed to be as creative as I wanted
- I am now very familiar with rustic Italian and Spanish Cuisine, wine and spirits
ASSISTANT STORE MANAGER/DIRECTOR OF OPERATIONS/SALES SUPERVISOR
Suitsupply
New York, NY
01.2016 - 01.2019
- Began working in Denver, CO then moved to New York City to the flagship store in Soho where I had the opportunity to create a custom service role
- Front facing clients with specific and diverse issues on the spot and over the phone
- I was responsible for hiring, creating manuals and working hands on everyday to ensure the clients experience is always pleasant while maintaining other managerial tasks in a building in constant motion
- Helped guide and lead associates with goals in mind and attention to detail to maintain elevated service
Education
Bachelor of Arts - Fashion Retail Management And Design
Art Institute of Colorado
Denver, CO05-2011
Skills
- Scheduling staff
- Beverage making
- Allergen awareness
- Menu development
- Food presentation
- Bar management
- Fine-dining expertise
- Menu pricing
- Banquet operations
- Table service
- Sanitation standards
- Wine pairing
- Staff leadership
- Quality assurance
- Food safety compliance
- Inventory management
- Staff supervision
- Recipe implementation
Certification
- Tips Certified
- Active shooter response
- Recognizing and preventing human trafficking
- Americans with disabilities
- Sexual harassment prevention
- Blood borne Pathogens Awaren
Timeline
Food and Beverage Supervisor
The Art Hotel - Hilton Curio
02.2024 - Current
ASSISTANT MANAGER
MY NEIGHBOR FELIX
01.2022 - 10.2023
KEY MANAGER
POSTINO
01.2021 - 01.2022
BARTENDER
BOTTEGA
01.2019 - 01.2020
ASSISTANT STORE MANAGER/DIRECTOR OF OPERATIONS/SALES SUPERVISOR
Suitsupply
01.2016 - 01.2019
Bachelor of Arts - Fashion Retail Management And Design
Art Institute of Colorado
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