Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Nicole Valladares

Pooler,GA

Summary

Dynamic Food Service Manager with a proven track record at Logan's Roadhouse Grill, excelling in staff leadership and operations management. Successfully enhanced customer satisfaction ratings through strategic hiring and training initiatives. Adept at purchasing and inventory control, fostering a collaborative team environment to drive operational excellence and profitability.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Food Service Manager

Logans Roadhouse Grill
02.2023 - Current
  • Monitored service staff performance and provided feedback for improvement.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Tracked food production levels, meal counts, and supply costs.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw training of more than 20+ team members.

Assistant Store Manager

Anne Taylor Loft
09.2021 - 01.2023
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Assistant Store Manager

Red Robin
01.2014 - 12.2019
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Created and maintained safe and secure work environments for employees.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Restaurant Store Manager

Daiquiri Deck
02.2010 - 01.2014
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Completed point of sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Oversaw food preparation and monitored safety protocols.

Education

Associate of Science - Human Biology

Southern Tech
Fort Myers, FL
03-2020

Skills

  • Hiring standards
  • Purchasing
  • Staff leadership
  • Bar management
  • Table service
  • Operations management

Certification

  • Certified Food & Safety Manager, - 2018-2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Food Service Manager

Logans Roadhouse Grill
02.2023 - Current

Assistant Store Manager

Anne Taylor Loft
09.2021 - 01.2023

Assistant Store Manager

Red Robin
01.2014 - 12.2019

Restaurant Store Manager

Daiquiri Deck
02.2010 - 01.2014

Associate of Science - Human Biology

Southern Tech

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