Nicole Valliere
Harwich,MA
Summary
Dynamic healthcare advocate known for strong problem-solving and communication skills. Experienced in streamlining patient referrals and improving care transitions, with a focus on elevating patient engagement and satisfaction.
Clinical professional with comprehensive expertise in patient care coordination, relationship building, and healthcare services. Proven ability to foster strong team collaboration, ensuring seamless communication and patient satisfaction. Adept at navigating dynamic environments, responding effectively to changing needs, and consistently achieving impactful results. Strong skills in patient advocacy, healthcare administration, and multidisciplinary team integration. Reliable and flexible, known for maintaining high standards and delivering outcomes that exceed expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Occupational Therapy Assistant
Regalcare
03.2026 - Current
- Assisted in developing and implementing individualized treatment plans for diverse patient populations.
- Collaborated with occupational therapists to evaluate patient progress and adjust therapeutic interventions.
- Educated patients and families on therapeutic exercises, enhancing understanding and compliance with treatment protocols.
- Facilitated group therapy sessions focused on improving cognitive, physical, and social skills among residents.
Clinical Liasion/ Admissions
BroadReach Liberty Commons
06.2024 - 02.2026
- Facilitated communication between healthcare providers and patients to enhance care coordination.
- Assisted in developing patient care plans in collaboration with multidisciplinary teams.
- Conducted comprehensive assessments to identify patient needs and service gaps.
- Collaborated with case managers to streamline patient referrals and improve service delivery.
- Implemented feedback mechanisms to enhance patient satisfaction and engagement initiatives.
- Utilized electronic health records for accurate documentation and tracking of patient interactions.
- Responded to and investigated complaints and concerns of patients.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Contributed to facility accreditation efforts by assisting in preparation for surveys conducted by oversight agencies such as The Joint Commission or Centers for Medicare and Medicaid Services.
- Streamlined the referral process for smoother patient transitions into post-acute care settings through meticulous documentation and timely communication.
- Reduced hospital readmission rates by closely monitoring patients'' progress and ensuring appropriate follow-up care upon discharge.
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
- Enhanced care coordination by collaborating with healthcare providers, patients, and families to develop comprehensive care plans.
- Maintained compliance with all federal/state regulations governing skilled nursing and rehabilitation services, ensuring high-quality service delivery for all patients.
- Conducted thorough assessments of patients'' medical histories, diagnoses, prognoses, medications, and treatment goals to determine eligibility for specific programs or services.
- Supported evidence-based practice implementation within clinical teams through ongoing research review and dissemination of current best practices.
- Increased patient satisfaction by effectively communicating with interdisciplinary teams and providing appropriate clinical recommendations.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
Certified Occupational Therapy Assistant
Broad Reach Liberty Commons/ Genesis Healthcare
06.2011 - 02.2026
- Collaborated with interdisciplinary teams to optimize patient care and rehabilitation outcomes.
- Monitored patient progress and documented responses to therapy interventions accurately.
- Educated patients and families on therapeutic exercises and adaptive techniques for daily living activities.
- Participated in training sessions to stay updated on best practices in occupational therapy techniques and tools.
- Collaborated with supervising Occupational Therapists to evaluate treatment effectiveness, making necessary adjustments for optimal results.
- Adapted treatment approaches according to individual patient preferences, ensuring engagement in the therapeutic process.
- Improved patient outcomes by implementing individualized treatment plans and collaborating with interdisciplinary teams.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Helped improve fine motor, visual perception and sensory processing skills.
- Managed caseloads effectively while maintaining a focus on quality care delivery for each patient served.
- Built rapport with patients and families, fostering trust and open communication for optimal therapy outcomes.
- Supported patients during transitions from hospitalization to outpatient or home-based rehabilitation settings.
- Contributed to interdisciplinary case conferences, providing valuable input for comprehensive care planning.
- Trained new Certified Occupational Therapy Assistants, resulting in improved team performance and productivity.
- Served as a resource within the occupational therapy community by mentoring students completing fieldwork experiences.
- Advocated for patient needs with insurance companies, facilitating approval for necessary therapy services.
- Improved patient comfort and therapy participation by establishing rapport and trust through empathetic communication.
Accounting Manager/ HR Manager/Office Administrative Assistant
Smart Bus Live/ Redflex Traffic Systems
09.2009 - 06.2012
- Led monthly financial close processes, ensuring accuracy and compliance with accounting standards.
- Streamlined budget forecasting procedures, improving accuracy of projections and resource allocation.
- Mentored junior accountants, fostering professional growth and enhancing team performance in financial tasks.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
- Generated monthly and quarterly financial statements for executive review.
- Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
- Optimized cash flow management through careful analysis of accounts receivable, accounts payable, inventory levels, and working capital requirements.
Sr. Customer Service Rep/Patient Accounting Representative
Citizens Bank
01.2007 - 09.2009
- Managed complex customer inquiries and resolved issues efficiently to enhance satisfaction.
- Led training sessions for new staff, improving onboarding processes and service quality.
- Developed and implemented strategies to streamline workflows, increasing team productivity.
- Analyzed customer feedback to identify trends and drive service improvements.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Bachelor of Science - Accounting And Finance
CCRI
Warwick RIAssociate of Science - Certified Occupational Therapy
CCRI
Newport, RISkills
- Medical record review
- Patient and family advocacy
- Clinical Assessment
- Creating revenue
Certification
BLS Certified
Certified Occupational Therapy assistant in MA and FL
Languages
English
Full Professional
Timeline
Certified Occupational Therapy Assistant
Regalcare
03.2026 - Current
Clinical Liasion/ Admissions
BroadReach Liberty Commons
06.2024 - 02.2026
Certified Occupational Therapy Assistant
Broad Reach Liberty Commons/ Genesis Healthcare
06.2011 - 02.2026
Accounting Manager/ HR Manager/Office Administrative Assistant
Smart Bus Live/ Redflex Traffic Systems
09.2009 - 06.2012
Sr. Customer Service Rep/Patient Accounting Representative
Citizens Bank
01.2007 - 09.2009
Bachelor of Science - Accounting And Finance
CCRI
Associate of Science - Certified Occupational Therapy
CCRI