Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Vance

Warrenton

Summary

Professional with extensive experience in Behavioral Healthcare settings , proven track record in enhancing client services through strategic thinking and process improvement. Skilled in crisis intervention and conflict resolution, motivational Interviewing, and client advocacy through fostering a supportive environment that promotes client centered success.

Dynamic individual with hands-on experience in Human Services and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions with philosophy of Trauma Informed Care and best practices in diverse behavioral health environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Crisis Systems Assistant Manager

Clatsop Behavioral Healthcare
03.2022 - Current
  • Supervise/manage Rapid Access Clinic walk-in Mental Health and SUD services, Forensic Team (Aid and Assist), Engagement Specialist Triage Teams.
  • Assistant Manager to Mobile Crisis Team and Law Enforcement Liaison Team
  • Maintain a safe, trauma-informed, and organized clinic environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment, providing documented supervision, and support career advancement.
  • Collaborate with internship programs such as United We Heal to provide clinical supervision for QMHA and CADC programs for workforce development.
  • Collaboration with other agency managers and directors in weekly agenda meetings, strategic planning committee, and volunteer committee appointments.
  • Manager coverage for team absence, PTO, vacations, etc. Conducts Mental Health and SUD assessments, individual therapy, engagement triage, coordination to services, referrals to community partners, public education and outreach.
  • Maintains communication and collaboration with community partners and referents such as ADES, Probation and Parole, community health centers, etc

SUD Counselor (CADCII, QMHAII)

Clatsop Behavioral Healthcare
11.2018 - 01.2020
  • Provided CADC/QMHA applicable services while contractually imbedded in Clatsop County Sheriffs Office as Drug Court/Mental Health Treatment Court treatment provider.
  • Provide direct client services of ASAM assessments, individual and group therapy, case management, care coordination, placement, and support/advocacy.
  • Collaborated and staffed directly with Probation/Parole, court staff, Judge, Prosecutors Office, and legal defense in court and jail settings.
  • Maintained accurate and timely records of all client participation in treatment courts and services provided.

Certified Substance Abuse Counselor

Aloha House INC
01.2010 - 07.2017
  • Throughout the 7 years of working with Aloha House Behavioral Health I worked a variety of roles in a residential treatment setting. From 2013-2017 I was contractually imbedded in Maui Community Correctional Center as a Drug Court counselor. I worked daily out of a mens correctional facility dorm providing SUD services (ASAM assessments, individual and group therapy, skill groups, case management, care coordination, support/advocacy, and discharge planning). I was also responsible for providing reports and staffing with Drug Court staff, Judges, council team, and DA office.

Education

Associate of Applied Science - Human Services

University of Hawaii Maui College
Kahului, HI
05-2014

Associate of Arts -

University of Hawaii Maui College
Kahului, HI
05-2014

Skills

  • Customer service
  • Team building
  • Operations management
  • Team collaboration
  • Strategic thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Coaching and mentoring
  • Process improvement strategies
  • Reporting and documenting
  • Problem resolution
  • Active listening
  • Professional and courteous
  • Conflict resolution

Certification

  • CADCII, MHACBO certified and current - 2017- Current
  • QMHAII, MHACBO certified and current - 2020- Current

Timeline

Crisis Systems Assistant Manager

Clatsop Behavioral Healthcare
03.2022 - Current

SUD Counselor (CADCII, QMHAII)

Clatsop Behavioral Healthcare
11.2018 - 01.2020

Certified Substance Abuse Counselor

Aloha House INC
01.2010 - 07.2017

Associate of Applied Science - Human Services

University of Hawaii Maui College

Associate of Arts -

University of Hawaii Maui College

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