Nicole Vance
Fairmont
Summary
Dynamic professional with 15+ years experience as office management and customer relations. Solid background in customer service and caregiving. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Sales Associate
Exxon Mobil
Fairmont, WV
11.2024 - Current
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
- Maintained inventory levels by restocking shelves and organizing merchandise for optimal presentation.
- Monitored store environment to uphold safety standards and compliance regulations consistently.
- Collaborated with team members to execute promotional displays, driving customer engagement and sales.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business opportunities.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Caregiver
Village Caregiving LLC
Morgantown, WV
11.2023 - Current
- Assisted clients with daily living activities, enhancing comfort and independence.
- Provided companionship and emotional support to improve clients' overall well-being.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, dusting, mopping, and dishes.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, grooming, mobility and transitioning
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Delivered transportation services for grocery shopping, social events, or other necessary errands.
- Continually pursued professional development opportunities to enhance skill set as an In-Home Caregiver through online courses.
Autism Mentor
Marion County Board Of Education
Fairmont, WV
08.2016 - 06.2023
- Supported students in developing social skills through structured activities and individualized instruction.
- Collaborated with teachers to create tailored learning plans for students with autism spectrum disorders.
- Implemented positive reinforcement techniques to encourage appropriate behavior and engagement in classroom settings.
- Developed resources and materials to assist in the education of students with varying needs.
- Provided emotional support to autistic learners during times of stress, helping them develop coping mechanisms and resilience in the face of challenges.
- Utilized evidence-based approaches in designing interventions, leading to improved learning outcomes for students with autism.
- Evaluated the progress of each student regularly, adjusting teaching methods as needed to maximize growth and development potential.
- Supported students with autism in daily activities, fostering independence and social skills.
- Assisted students in developing self-regulation techniques, reducing disruptive behaviors and promoting a positive classroom environment.
- Integrated sensory breaks into daily schedules, helping students maintain focus throughout the day while minimizing meltdowns or overstimulation incidents.
- Provided one-on-one support for students with autism, improving their ability to cope with academic and emotional challenges.
- Worked closely with speech therapists, occupational therapists, psychologists, and other specialists to provide comprehensive support to autistic learners across multiple domains of functioning.
- Promoted independence in daily living tasks by teaching students with autism self-care routines and strategies for completing homework assignments or other academic tasks.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Promoted memory, cognition and language development with hands-on activities and individualized instruction.
- Engaged in professional development workshops to improve support techniques and strategies.
- Implemented behavior modification techniques to improve student social and academic performance.
- Planned daily activities to keep students engaged and on track with learning goals.
- Delivered efficient instruction by assisting with lesson planning and materials preparation.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
- Provided emotional support for students, promoting a positive learning environment that fostered personal growth and development.
- Supported classroom teachers in maintaining an orderly learning environment by addressing behavioral issues promptly and effectively.
- Helped feeding and daily living skills to support physical and emotional well-being.
Education
High School Diploma -
East Fairmont High School
Fairmont, WV05-1989
Skills
- 15 years office management
- Human Resource Department
- Payroll
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Relationship building
- Stocking and receiving
- Cash handling accuracy
- Store opening and closing
- Friendly and outgoing personality
- Positive and professional
Timeline
Sales Associate
Exxon Mobil
11.2024 - Current
Caregiver
Village Caregiving LLC
11.2023 - Current
Autism Mentor
Marion County Board Of Education
08.2016 - 06.2023
High School Diploma -
East Fairmont High School