Nicole Vaughn
ROANOKE
Summary
Adept at behavioral management and compassionate caregiving, I leveraged these skills to enhance client outcomes and advocate for their rights. My experience spans across multiple roles, focusing on crisis intervention and client support, significantly improving patient wellness and safety. I excel in time management, ensuring efficient and empathetic service delivery.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Strengthening Our System
09.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Home Care Specialist
Ellis Senior Care
01.2019 - 01.2024
- Implemented appropriate exercise routines as recommended by physical therapists, improving mobility and strength in patients.
- Maintained a safe and comfortable home environment for patients through diligent housekeeping tasks.
- Provided companionship to elderly clients, engaging them in conversation and recreational activities to promote mental wellness.
- Maintained patient confidentiality following HIPAA regulations protecting the privacy rights of clients.
Home Care Provider
Home Instead
01.2018 - 01.2019
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Direct Support Professional
ResCare
01.2017 - 01.2018
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Home Care Provider
It's About Time
01.2016 - 01.2017
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Customer Service Representative
Express Employment Professionals
01.2016 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Direct Service Professional
Creative Family Solutions
01.2014 - 01.2016
- Managed medication administration for multiple clients following strict protocols to ensure proper dosage and adherence.
- Contributed toward program expansion by helping identify new community resources available for our clientele population.
- Advocated for client rights at all times while adhering to ethical guidelines set forth by regulatory agencies.
- Championed positive change within the organization by identifying areas of improvement related to client outcomes.
Education
High School Diploma -
Salem High School
Salem, VA05-1995
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Behavioral management
Timeline
Direct Support Professional
Strengthening Our System
09.2024 - Current
Home Care Specialist
Ellis Senior Care
01.2019 - 01.2024
Home Care Provider
Home Instead
01.2018 - 01.2019
Direct Support Professional
ResCare
01.2017 - 01.2018
Home Care Provider
It's About Time
01.2016 - 01.2017
Customer Service Representative
Express Employment Professionals
01.2016 - 01.2016
Direct Service Professional
Creative Family Solutions
01.2014 - 01.2016
High School Diploma -
Salem High School
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