Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Vaughn

Customer Service
Pontiac,MI

Summary

Dynamic Retail Store Manager with a proven track record at Rite Aid, excelling in staff training and inventory management. Achieved significant sales growth through effective visual merchandising and performance evaluation. Renowned for fostering strong customer relationships and resolving issues promptly, ensuring a high level of service and operational excellence.

Overview

21
21
years of professional experience

Work History

Retail Store Manager

Rite Aid
Pontiac, Michigan
10.2011 - 08.2024
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Built and maintained strong working relationships with team members.
  • Supervised cash drawer balances and deposits of store receipts.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Executed merchandising strategies to support store sales growth.
  • Conducted regular inventory counts throughout the year to maintain accurate records.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Performed regular audits to ensure compliance with company standards.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Coordinated special events such as promotions or seasonal displays.
  • Conducted regular meetings with staff members to discuss performance issues or new initiatives.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Warehouse Associate

Rite Aid Distribution Center
Waterfor , MI
10.2003 - 10.2011
  • Operated forklifts and pallet jacks to transport goods safely.
  • Maintained cleanliness and safety standards throughout the warehouse environment.
  • Assisted in training new associates on safety protocols and equipment use.
  • Prepared items for shipment, ensuring proper packaging and labeling procedures were followed.
  • Recorded inventory levels using warehouse management systems for tracking purposes.
  • Processed customer orders quickly and accurately according to company standards.
  • Resolved customer complaints promptly in a professional manner.
  • Conducted regular cycle counts to ensure accuracy of inventory levels.
  • Monitored stock levels and reordered items when necessary.
  • Operated a variety of material handling equipment safely and efficiently.
  • Resolved customer complaints regarding orders promptly and professionally.
  • Assisted in loading and unloading trucks with merchandise while adhering to safety regulations.
  • Checked outgoing shipments against invoices or packing lists for accuracy.
  • Ensured proper labeling of all products prior to stocking shelves.
  • Received and inspected incoming shipments for accuracy and condition of products.
  • Participated in training sessions related to safety protocols within the workplace.
  • Packaged products carefully following established guidelines before shipment.
  • Organized storage areas, including racks and shelves, to maximize warehouse space efficiency.
  • Provided support for other departments as needed for special projects or tasks.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Handled hazardous materials safely following prescribed regulations.
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Fostered positive working relationships with internal staff members while providing superior customer service.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Received deliveries, scanned packages, and updated orders in internal database.

Security Officer

Lagarda Security
Detroit, Michigan
02.2010 - 05.2011
  • Conducted regular patrols to detect and deter potential security risks.
  • Responded promptly to alarms and emergencies, ensuring safety of personnel.
  • Documented incidents in detailed reports for management review.
  • Assisted in training new security staff on procedures and protocols.
  • Collaborated with local law enforcement during investigations and emergencies.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Maintained accurate logs of all security related activities.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Verified photo IDs and tickets to allow guests passage.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Education

High School Diploma -

Pontiac Northern High School
Pontiac, MI
06-1997

Skills

  • Staff training
  • Inventory management
  • Sales forecasting
  • Visual merchandising
  • Cash handling
  • Customer relationship management
  • Time management
  • Performance evaluation
  • Problem solving
  • Event coordination

Timeline

Retail Store Manager

Rite Aid
10.2011 - 08.2024

Security Officer

Lagarda Security
02.2010 - 05.2011

Warehouse Associate

Rite Aid Distribution Center
10.2003 - 10.2011

High School Diploma -

Pontiac Northern High School

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Nicole VaughnCustomer Service