Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Vaught

CARROLLTON,KY

Summary

Versatile professional with a track record of driving customer satisfaction and enhancing operational efficiency at Teksolutions. Excelled in troubleshooting, hardware maintenance, and software updates, significantly reducing downtimes. Demonstrated exceptional customer service skills, fostering loyalty and retention. Proficient in Microsoft Office and POS systems, adept at leveraging technology to meet business goals.

Overview

27
27
years of professional experience

Work History

Computer Technician

Teksolutions
12.2018 - Current
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Recommended new and replacement hardware and software purchases.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Linked computers to network and peripheral equipment.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Executed technology implementation projects with minimal downtimes and business disruptions.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Restored data on computers and office machines.
  • Trained customer employees and managers on machine use and maintenance.
  • Demonstrated increased knowledge of company products and equipment.
  • Installed and maintained automated teller machines in retail stores.

Assisted Pricing Coordinator

Kroger
05.1997 - 08.1998
  • Delivered exemplary service and presented professional attitude when interacting with customers and co-workers.
  • Priced and tagged sale products based on pricing guide to optimize sales volume.
  • Established timely schedules for pricing support and set targets to acquire, correlate and analyze products.
  • Complied with established internal controls and policies.
  • Handled day-to-day accounting processes to drive financial accuracy.

Postal Clerk and Carrier

USPS
06.2000 - 12.2018
  • Sorted mail according to size, shape and destination.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Provided service and sales to walk-in customers.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Upsold postal services like insurance and tracking.
  • Monitored performance of junior team members and offered support.
  • Monitored inventory of postage stamps and made orders to replenish.
  • Prepared reports to track mail volumes, fees and other related data.
  • Planned routes and service updates to improve customer satisfaction.
  • Distributed mail on foot to residences and businesses, delivering to approximately 580 customers per shift.
  • Used computer systems to track packages and update client information.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Added accurate data entry into computer system to complete transactions.
  • Skilled at working independently and collaboratively in a team environment.

Ticketing Agent

Grand Victoria Hotel And Casino
03.1998 - 06.2000
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Sold, printed and issued tickets to guests.
  • Input customer reservations, payment sources, and contact details into Sabre system.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Processed cash and credit card transactions securely and promptly for customer payments.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.

Education

Carroll County High School
Carrollton, KY
06.1997

Certification - Welding

Carroll County Vocational School
Carrollton
06.1997

Skills

  • POS Transactions
  • Closing Procedures
  • Customer Demographics
  • Budgeting and Allocation
  • Department Development
  • Customer Preferences
  • Customer Needs Assessments
  • Customer Loyalty
  • Inventory Control Processes
  • Manual Pricing
  • Seasonal Displays
  • Corporate Communications
  • Credit Card Transaction Processing
  • Microsoft Office
  • Professional Relationships
  • Microsoft Excel

Timeline

Computer Technician

Teksolutions
12.2018 - Current

Postal Clerk and Carrier

USPS
06.2000 - 12.2018

Ticketing Agent

Grand Victoria Hotel And Casino
03.1998 - 06.2000

Assisted Pricing Coordinator

Kroger
05.1997 - 08.1998

Carroll County High School

Certification - Welding

Carroll County Vocational School

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Nicole Vaught