Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Vawters

Ypsilanti

Summary

Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

Trinity Health
12.2022 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Assisted patients in filling out check-in and payment paperwork.
  • Used Epic to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Facilitated communication between patients and various departments and staff.
  • Delivered support to medical staff in completion of patient paperwork.
  • Resolved customer complaints using established follow-up procedures.
  • Engaged with patients to provide critical information.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Investigated insurance claims denials and appeals.
  • Developed and implemented customer service policies and procedures.
  • Resolved billing inquiries and disputes in timely fashion.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Credit Service Specialist II

SitusAMC
03.2015 - 06.2022
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Managed additional responsibilities by filling in for unavailable supervisors to maintain smooth operations.
  • Developed effective relationships with customers, which helped improve overall payment processes.
  • Reviewed and verified income, credit reports and employment histories for each borrower.
  • Recommended approval or disapproval of commercial, real estate or credit loans.
  • Checked appraisals, title information and insurance documents for each property.
  • Prepared reports of findings and recommendations.
  • Perform credit appraisals, document verification and loan approvals.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Provided hands-on training in daily processes and job duties.
  • Adhered to banking standards and government lending guidelines for loan services.
  • Organized and finalized loan applications for underwriter review.
  • Monitored client abilities and account information to determine appropriate credit approval decisions.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Updated client accounts with new information and verified data for informed credit approvals.
  • Verified application and account details to accurately asses credit and financial risks of potential clients.

Education

High School Diploma -

Ypsilanti High School
Ypsilanti, MI
06.1989

Skills

  • Document Filing
  • Sliding Scale Determination
  • Appointment Scheduling
  • Informed Consent
  • Reminder Calls
  • Family Medicine
  • 50 WPM Typing Speed
  • Clinical Data Entry
  • Directing Callers
  • Medical Services Administration
  • Patient Greeting
  • Clinical Messaging
  • Patient Care and Confidentiality
  • Patient Registration
  • Routing Lab Results
  • Claims Handling and Coverage Verification
  • System Verification
  • Customer Service
  • Call Transfers
  • Medical History Documentation
  • Outbound Calling
  • Insurance Form Processing
  • Insurance Verification
  • Patient Appointment Management
  • Health Information Access Management
  • Appointment Confirmation
  • Clerical and Filing Support
  • Multi-Line Telephone Systems
  • Medical Insurance
  • Telephone Triage
  • Patient Intakes
  • Insurance Information Collection
  • Registration Requirements

Timeline

Patient Service Representative

Trinity Health
12.2022 - Current

Credit Service Specialist II

SitusAMC
03.2015 - 06.2022

High School Diploma -

Ypsilanti High School

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Nicole Vawters