Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Vazquez

Sewell,NJ

Summary

Reliable Flight Attendant with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality. Customer-driven with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.


Overview

22
22
years of professional experience
1
1
Certification

Work History

AMAZON LOGISTICS

Amazon
03.2022 - Current
  • Tracked orders and notified customers of status or potential delays.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.

Uber Partner

Uber
07.2016 - Current
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk
  • Generated consistent referrals and repeat business by providing friendly and fast service
  • Answered, scheduled and responded to reservation calls at specific times and locations
  • Coordinated efficient routes to avoid delays and optimize schedules.

FLIGHT ATTENDANT

EndeavorAir
07.2019 - 11.2020
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew
  • Reassured and comforted passengers during turbulent flights and unavoidable delays
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
  • Answered passengers' questions and provided solutions to issues arising during flights
  • Maintained excellent attendance record, consistently arriving to work on time
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies
  • Adhered to social distancing protocols and wore mask or face shield at all times

JOB DEVELOPER

Abilities Solutions
11.2018 - 03.2019
  • Assessed clients' work readiness, made referrals and coached clients on job searches
  • Provided exceptional services including counseling, case management, education and job training to diverse client base
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
  • Set goals with clients related to employment and financial planning and worked with each to track progress
  • Gathered information and filed reports to resolve complaints
  • Provided emotional support while with residents to develop long term plans and goals
  • Conducted competency-based, interactive interviews to identify client needs.

HEALTH SERVICES ADMINISTRATOR

Melmark Inc
05.2010 - 11.2016
  • Provided in-depth support to executive staff in regards to healthcare programs and administration
  • Provided on-call care at all times of day and night
  • Coordinated allocation of nursing service equipment and supplies within facility and established guidelines for efficient, economical use
  • Contributed substantially to successful department JCAHO accreditation
  • Responsible for primary care, case management, and medication management
  • Educated staff on state and federal statutes, rules and regulations governing home care services
  • Adhered to social distancing protocols and wore mask or face shield at all times

ADULT CASE MANAGER

Crozer, Health System
10.2001 - 01.2010
  • Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues
  • Worked closely with adults and children in various settings, including in community, at residential facilities and within home
  • Identified appropriate treatment resources and recommended patients for these services
  • Managed over 60 patients while monitoring and evaluating care plans to ensure effectiveness
  • Recorded patient progress and treatment recommendations in Magellan management system to be shared with medical providers, psychiatric consultant and other treating providers.

Education

Behavioral Health, NON- Grad - Completed 3 Years - Behavioral Sciences

Wilmington University
New Castle, DE

Skills

  • Crew coordination
  • Cleanliness and sanitation
  • Airline Operations
  • Conflict Resolution
  • Safety and compliance
  • Food and beverage preparation
  • Infant AED and CPR
  • Interpersonal communications
  • Decision making
  • Preflight briefings
  • Emergency care
  • Training and Development
  • Company Policy Adherence
  • Public speaking
  • Aviation regulations
  • Emergency Response

Certification

First Aid/CPR Certified

Timeline

AMAZON LOGISTICS

Amazon
03.2022 - Current

FLIGHT ATTENDANT

EndeavorAir
07.2019 - 11.2020

JOB DEVELOPER

Abilities Solutions
11.2018 - 03.2019

Uber Partner

Uber
07.2016 - Current

HEALTH SERVICES ADMINISTRATOR

Melmark Inc
05.2010 - 11.2016

ADULT CASE MANAGER

Crozer, Health System
10.2001 - 01.2010

Behavioral Health, NON- Grad - Completed 3 Years - Behavioral Sciences

Wilmington University

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Nicole Vazquez