Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Velarde

Edinburg,TX

Summary

Experienced in establishing working partnerships with healthcare professionals. Innovative in leveraging extensive knowledge of services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.. Works effectively with cross-functional teams in ensuring operational and service excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate in helping the company grow .Medical experience for over 14 years and giving the quality of care.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Intake Coordinator

Legacy Home Health Agency
04.2022 - Current
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Helped clients with provider services, ensuring high levels of satisfaction and loyalty.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs
  • Generated reports detailing findings and recommendations.
  • Providing the education of initial services and transferring process to clients
  • Running eligibility and educating client with insurances
  • marketing our agency and showing excellent customer service
  • Providing information and addressing clients needs
  • Worked with clients to maximize individual success.
  • Verified client adherence to service contracts via close monitoring.
  • Working side by side with marketers needs along with home health and hospice

Front Desk Receptionist

Trybe Cycle
02.2020 - 01.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Insuring safety at 100 percent for clients and having the best outcome of excellent customer service
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Directed guests and appointments to fitness consultants to increase membership enrollments
  • Resolved customer problems and complaints.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Planned coverage needs and organized services to support incoming special events.
  • Collected room deposits, fees and payments.

Sales Consultant

Fitlab Fitness
08.2021 - 01.2022
  • Followed up with existing customers to provide additional support and address concerns.
  • Retained consistent client base by conducting market research to develop brand strategy.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Marketing and events
  • Top sales for October 2021
  • Meeting quotas for weekly memberships
  • Planning and coordinating with events to network and expand company
  • Scheduling appointments and classes for potential members
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Building relationships with customers to continue growing

Medical Assitant /Wound Care Coordinator

Moncada Plastic And Reconstructive Surgery
01.2012 - 01.2020
  • Obtained client medical history, medication information, symptoms and allergies.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Coordinated with facilities to set up surgeries for Dr. Moncada and staff.
  • Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
  • Documented and examined patient recovery and reported progress to doctors for effective management.
  • Wound care to skin grafting and amputations
  • Preparing for emergency procedures in house
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Evaluated patient histories, complaints and current symptoms.
  • Assisted in trauma , plastic and reconstructive surgery
  • Pre Op and Post Op care to patients
  • Assistance in setting up OR
  • Wound care and in house procedures
  • Managing schedules between office and hospital surgeries
  • Scrubbing in to assist with surgery
  • Implemented plans to prevent pressure ulcers and other wound developments.
  • Assisted in Front Office billing
  • Meeting with Reps and having meeting to expand our clinic
  • Looking for ways to grow our office with advertising
  • Persistent on advertising to grow the clinic

Sales Consultant

Cornerstone Fitness
01.2008 - 01.2010
  • Retained consistent client base by conducting market research to develop brand strategy.
  • Created detailed sales presentations to communicate product features and market data.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Responded to over 60 telephone calls per day and in-person requests for information.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Supported clients with business analysis, documentation and data modeling.

Education

Bachelor of Applied Technology - Medical/Health Services Management

South Texas College
Mcallen, TX
12.2021

Associates - Interdisciplinary Studies

South Texasa College
McAllen, TX
01.2021

Certificate - Medical Assistant

South West School, South Texas College
McAllen, TX
01.2012

High School Diploma - undefined

Edinburg North High School
Edinburg, TX
2007

Skills

  • Professional Relationships
  • Medical Terminology
  • Knowledge skills in insurance verification
  • Specialized Healthcare Referrals
  • Patient Care Assessment
  • Serving excellent customer service
  • Preparing Treatment Rooms
  • Surgery Preparation/ scheduling
  • Office Coordination
  • Outpatient Procedures
  • Networking with healthcare staff
  • Admissions Intake
  • Customer Service Management
  • Operational Standards
  • Medical office administration
  • Compassionate
  • Wound care specialist
  • Patient-focused care

Certification

  • CMA - Certified Medical Assistant
  • First Aid/CPR Certified
  • BLS

Timeline

Patient Intake Coordinator

Legacy Home Health Agency
04.2022 - Current

Sales Consultant

Fitlab Fitness
08.2021 - 01.2022

Front Desk Receptionist

Trybe Cycle
02.2020 - 01.2022

Medical Assitant /Wound Care Coordinator

Moncada Plastic And Reconstructive Surgery
01.2012 - 01.2020

Sales Consultant

Cornerstone Fitness
01.2008 - 01.2010

Bachelor of Applied Technology - Medical/Health Services Management

South Texas College

Associates - Interdisciplinary Studies

South Texasa College

Certificate - Medical Assistant

South West School, South Texas College

High School Diploma - undefined

Edinburg North High School

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