Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Velasco

Buena Park

Summary

Dynamic Shift Lead at Walgreens Boots Alliance with a strong focus on customer service and team motivation. Proven track record in employee training and conflict resolution, enhancing customer satisfaction and operational efficiency. Skilled in cash handling and inventory management, fostering a collaborative workplace culture that drives performance and profitability.

Overview

3
3
years of professional experience

Work History

Shift Lead

Walgreens Boots Alliance
05.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Enforced company policies and regulations with employees.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Devised and implemented processes and procedures to streamline operations.

Personal Shopper

Walmart
11.2022 - Current
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Recommended alternative products or options when specific items were out of stock or unavailable.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
  • Assisted clients in managing returns and exchanges, ensuring hassle-free process that maintained their trust in service.
  • Presented professional image consistent with company's brand values.
  • Informed customers of promotions to increase sales productivity and volume.

Education

General Studies

Buena Park High School
Buena Park, CA
06.1996

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Workplace safety
  • Conflict resolution
  • Staff supervision
  • Work delegation
  • Inventory management
  • Knowledge sharing
  • Shift leadership
  • Decision-making capacity
  • Positive attitude
  • Cash handling
  • Problem-solving
  • Team leadership
  • Creative problem solving
  • Strong verbal and written communication
  • Staff training and development
  • Customer service management
  • POS system operation
  • Team collaboration and leadership
  • Training assistance
  • Sales and upselling
  • Complaint resolution
  • Professional appearance
  • Equipment troubleshooting
  • Policy and procedure enforcement
  • Safety processes and procedures

Timeline

Shift Lead

Walgreens Boots Alliance
05.2023 - Current

Personal Shopper

Walmart
11.2022 - Current

General Studies

Buena Park High School

Similar Profiles

CREATE PROFILE
Nicole Velasco