Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Velasquez

San Antonio,TX

Summary

Achieved significant improvements in customer satisfaction at Krispy Kreme by leveraging exceptional customer relations and proactive problem-solving skills. Expert in quality assurance and maintaining high cleanliness standards, contributing to repeat business and efficient operations. Demonstrated flexibility and thorough organization across roles, enhancing team productivity and service excellence.

Overview

3
3
years of professional experience

Work History

Doughnut Specialist

Krispy Kreme
San Antonio, Texas
12.2022 - 06.2024
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Inserter

Fidelity Information Services, FIS
San Antonio, Texas
05.2022 - 11.2022
  • Maintained clean and safe work environment.
  • Utilized advanced knowledge of inserter systems to optimize machine settings for maximum output and minimal waste.
  • Adapted quickly to changing project needs, demonstrating flexibility in adjusting insertions as necessary to meet client expectations.
  • Conducted routine maintenance checks on inserter machines to identify potential issues before they escalated into costly repairs or delays.
  • Contributed to quality control efforts by thoroughly inspecting finished products for accuracy and completeness before packaging.
  • Improved overall efficiency by carefully organizing and inserting materials into designated envelopes or packages.
  • Maximized productivity through meticulous attention to detail while sorting and collating documents for insertion.

Server/housekeeping

Doubletree By Hilton
San Antonio, Texas
03.2021 - 01.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

GED -

SAISD Testing Center
San Antonio, TX
05.2001 -

Skills

Customer Relations

Quality Assurance

People-Oriented

Proactive

Thorough and organized

Timeline

Doughnut Specialist

Krispy Kreme
12.2022 - 06.2024

Inserter

Fidelity Information Services, FIS
05.2022 - 11.2022

Server/housekeeping

Doubletree By Hilton
03.2021 - 01.2022

GED -

SAISD Testing Center
05.2001 -
Nicole Velasquez