Nicole Ventrice
Wesley Chapel
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
6
6
years of professional experience
Work History
Credit Assistance Specialist
BANK OF AMERICA
11.2024 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed persuasive communication skills, resulting in effective engagement with diverse clientele during collections efforts.
- Ensured accurate tracking of delinquent accounts using CRM software and specialized tools for debt recovery purposes.
- Strengthened debtor relationships by offering tailored financial solutions based on individual circumstances.
- Provided exceptional customer service throughout the collections process, upholding company reputation while protecting financial interests.
Team Lead Customer Service
AGILEX FRAGRANCES
06.2023 - 08.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Lead Customer Service
SIVANTOS
07.2019 - 06.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Business -
Berkeley College
Woodbridge, NJSkills
- Verbal & written communication
- Detail-oriented
- Problem solving
- Data Analysis
- Goal-driven
- Customer relations
- Documentation management
- Analytical thinking
- Expert problem solving
- Advanced communication
- Time management
Timeline
Credit Assistance Specialist
BANK OF AMERICA
11.2024 - Current
Team Lead Customer Service
AGILEX FRAGRANCES
06.2023 - 08.2024
Team Lead Customer Service
SIVANTOS
07.2019 - 06.2023
Bachelor of Business -
Berkeley College
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