Nicole Vigil
Summary
Adept at fostering team collaboration and elevating customer experiences, I leveraged my expertise in food safety and creative problem-solving at Chick-fil-A to enhance team performance and satisfaction. My background includes mastering French baking techniques and leading by example, significantly contributing to a positive and efficient work environment.
Overview
4
4
years of professional experience
Work History
Baker/Decorator
ABQ Sweep Spot
10.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Customer Service Cashier
Whatta Burger Drive In
12.2023 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Team Lead
Chick-fil-A
02.2021 - 08.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Associate of Science - Pastry
Auguste Escoffier School of Culinary Arts
Austin, TX12-2024
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Food safety
- Attention to detail
- Kitchen safety
- Cleanliness standards
- Oven operation
- Adaptive and creative
- Quality control
- Time management
- Dough handling
- Bread making
- Product presentation
- Basic math
- Kitchen equipment operation
- Pastry preparation
- Holiday baking
- Cake decorating
- Traditional baked goods
- Recipe creation and conversion
- Stock rotation
- Allergen awareness
- Specialty breads
- Batter and filling preparation
- Scaling recipes
- Chocolate tempering
- Temperature control
- Icings and fondant
- Fondant application
- French baking techniques
- Team collaboration
- Verbal and written communication
- Creative problem solving
- Inventory management
- Equipment maintenance
- Dough preparation
- Decorating skills
- Sourdough bread making
- Health and safety regulations management
- Kitchen sanitation management
- Baking techniques
- Mixing methods
- Food handling standards
- Flaky pastry baking techniques
- Baking
- Ingredient measurement
- Safe knife handling
- Weights and measures
Timeline
Baker/Decorator
ABQ Sweep Spot
10.2024 - Current
Customer Service Cashier
Whatta Burger Drive In
12.2023 - 06.2024
Team Lead
Chick-fil-A
02.2021 - 08.2023
Associate of Science - Pastry
Auguste Escoffier School of Culinary Arts
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