Nicole Villa
Snohomish,WA
Summary
I am an orderly and committed administrative assistant, customer service oriented, offering solid skills in servant leadership, customer relations and resilience to handle challenges. Bringing knowledge of CRM database, finance related initiatives and problem solving skills. Dedicated, energetic and creative, I hope to become a valuable pare of your team. I am eager to grow my skills and provide a new outlook to solutions.
Overview
14
14
years of professional experience
Work History
Missions Admin Assistant / Bookkeeper
Christian Veterinary Mission
Lynnwood, WA
08.2021 - 09.2025
- Managed multiple financial accounts to ensure accurate tracking and reporting.
- Input and edited data within CRM database for enhanced record-keeping.
- Organized donation processes and maintained Excel tracking spreadsheets for efficient management.
- Created bill payment and EFT/ACH transactions, collaborating with finance department for timely payments.
- Communicated with volunteers, board members, and stakeholders regarding trip details and fundraising issues.
- Coordinated local events, including retirement celebrations, holiday gatherings, and team-building activities.
- Maintained accurate records of donations and financial transactions for transparency.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Office Assistant
WRIGHT WAY CLEANING RESTORATION
Lynnwood, WA
05.2021 - 12.2021
- Executed filing of client documents, bills, receipts, and other paperwork.
- Performed data entry, transcription, and organization of materials.
- Conducted weekly inventory assessments of equipment.
- Acquired new skills and resolved issues efficiently.
Spa Associate/ Receptionist
HAND AND STONE SPA
Mill Creek, WA
01.2019 - 06.2020
- Collaborated with team to effectively manage high-stress situations and enhance communication.
- Provided detailed information on spa services and packages.
- Followed up with customers post-treatment to ensure satisfaction with services received.
- Developed professional relationships with clients to ensure repeat business opportunities.
- Performed administrative tasks, such as answering phones, scheduling appointments, taking payments and handling inquiries.
- Handled sales and customer service by accommodating clients and resolving complaints across multiple phone lines and emails.
- Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Accounting Clerk- Temp
MAPLE SYSTEMS INC.
Everett, WA
04.2018 - 08.2018
- Invoicing and mailing.
- Accounts receivable: collecting mail, data entering checks and credit card information from customers, managing Ageing report.
- Accounts payable: processing purchase orders, data entering invoices, weekly check run processes.
- Additional: Process daily payroll reports, answering AP and AR phone calls and emails.
Server
GIRARDI'S OSTERIA
Edmonds, WA
01.2016 - 04.2018
- Provided exceptional customer service in a high-paced dining environment.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
- Processed orders efficiently using restaurant POS system.
- Handled customer inquiries and resolved issues promptly.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Busser/ Hostess
GIRARDI'S OSTERIA
Edmonds, WA
01.2012 - 01.2016
- Communicated with guests via phone calls to schedule reservations, and food orders.
- Assisted servers by delivering food and beverages promptly.
- Organized and restocked supplies to create smooth daily operations.
- Supported team members during busy times to enhance service flow.
- Monitored guest needs and communicated with staff as required.
Education
Undergraduate degree - Hospitality Management
Grand Canyon University
01-2020
AA - Accounting Certificate
Edmonds Community Collage
01-2018
High School Diploma -
King’s School
Shoreline, WA01-2012
Skills
- CRM database
- Sage Intact Financial Database
- Record keeping
- Customer relationship management
- Office organization
- Payment processing
- Problem solving
- Microsoft Office Suite
- PO systems
- Spreadsheets
Personal Qualities
- Great with people, excellent communication skills
- Team player, detail focused
- Hard worker, organized, determined
- Customer service oriented
Timeline
Missions Admin Assistant / Bookkeeper
Christian Veterinary Mission
08.2021 - 09.2025
Office Assistant
WRIGHT WAY CLEANING RESTORATION
05.2021 - 12.2021
Spa Associate/ Receptionist
HAND AND STONE SPA
01.2019 - 06.2020
Accounting Clerk- Temp
MAPLE SYSTEMS INC.
04.2018 - 08.2018
Server
GIRARDI'S OSTERIA
01.2016 - 04.2018
Busser/ Hostess
GIRARDI'S OSTERIA
01.2012 - 01.2016
Undergraduate degree - Hospitality Management
Grand Canyon University
AA - Accounting Certificate
Edmonds Community Collage
High School Diploma -
King’s School
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