Nicole Villafana
Montgomery,MN
Summary
Personable Supportive Housing Manager committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in Scott, Carver and Dakota counties. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping, and problem-solving capabilities. I am committed to leveraging these qualities to drive team success and contribute to overall agency or organizational growth. I am hardworking and passionate about serving those in need.
Overview
30
30
years of professional experience
Work History
Supportive Housing Manager
Scott-Carver-Dakota CAP Agency
12.2019 - Current
- Supervised up to 9 case managers and family service coordinators and provided guidance, support and on-going training within new systems used to assist and empower participants living in homelessness or at risk of homelessness.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures to ensure housing stability for program participants.
- Oversaw housing plans and personal goals for 80+ participants to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Maintained database of housing resources, landlords and management companies. Referred participants to appropriate services related to increasing income, maintaining their housing, securing future permanent housing opportunities
- Managed 6 grant sources including HUD funded programs at the federal level and state funded programs. In charge of using Martus software to create budgets for these grants.
- Licensed in HMIS (Homeless Management Information Systems)
- Assessed and evaluated the needs of program participants using monitoring tools such as Critical Time Intervention and Coordinated Entry and Community Needs assessments.
- Performed monthly one-on-one meetings with staff to discuss participant needs and praises, evaluate staff progress and ensure that staff performance was meeting grant expectations.
- Arrange yearly refresher trainings for staff and management to include: Harm Reduction, Trauma Informed Care, Motivational Interviewing, Mental Health First Aid, and more.
- Hiring manager for all the positions in our Supportive Housing department. Reviewed resumes and applications, screened potential candidates by phone and then scheduled in-person interviews. Upon an offer and acceptance of a position, I was in charge of the majority of onboarding of the new hire including building access, equipment distribution and use, training in all programs, introduction to other department managers, etc.
Special Education Paraprofessional
Shakopee Public Schools
12.2017 - 12.2019
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Used non-violent crisis intervention tools as a de-escalation method when working with students with Emotional Behavior Disorders and children with Autism Spectrum Disorder.
Teacher's Assistant
Scott-Carver-Dakota CAP Agency Head Start
08.2010 - 12.2017
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Completed daily reports on attendance and disciplinary performance.
- Collected data in the areas of social-emotional, physical, language, literacy, cognitive, mathematics, science & technology, social studies, the arts, and english language acquisition. Used this data to create education plans for discussion with parents.
- Conducted 50% of the home visits for the families in our program two times per year.
- Conducted 50% of the conferences two times per year.
- Worked with families to create measurable goals for their child's education as well as their family as a unit. Referred families to appropriate resources as needed.
Owner
AllStar Roofing & More, Inc.
11.2004 - 08.2010
- Worked directly with county and city inspectors to ensure compliance and high customer satisfaction.
- Enhanced operational efficiency and productivity by managing budgets, accounts receivables, accounts payables and payroll.
- Consulted with customers to assess needs and provided detailed estimates upon request.
- Negotiated with insurance companies to meet the needs of the customer.
- Managed day-to-day business operations.
Accounting Clerk
Le Sueur County Abstract Co., Inc.
06.1996 - 11.2004
- Managed accounts payable and receivables and payroll.
- Performed real estate closings and land searches.
- Managed and reconciled all bank accounts.
- Performed other office duties as assigned.
Education
Associate of Science - Child And Family Studies & Individualized Studies
Dakota County Technical College
Rosemount, MN12-2026
Skills
- Conversational Spanish skills
- Service delivery coordination
- Expense management
- Administrative supervision
- Team development
- Building referral networks
- Community support services
- Quality assurance leadership
- Candidate sourcing and evaluation
- Effective policy execution
- Staff training and development
- Implementing performance reviews
- Crisis management
Accomplishments
- Supervised team of 9 staff members.
- Successfully managed high-dollar grants within HUD, Office of Economic Opportunity, and other state funded programs such as Housing Support fka Group Residential Housing. Proven track record for glowing outcomes of the audits of these grants.
- Active participant in the Heading Home Scott Carver initiative aimed at working on a plan to address and end homelessness in these two counties.
Languages
Spanish
Limited Working
Timeline
Supportive Housing Manager
Scott-Carver-Dakota CAP Agency
12.2019 - Current
Special Education Paraprofessional
Shakopee Public Schools
12.2017 - 12.2019
Teacher's Assistant
Scott-Carver-Dakota CAP Agency Head Start
08.2010 - 12.2017
Owner
AllStar Roofing & More, Inc.
11.2004 - 08.2010
Accounting Clerk
Le Sueur County Abstract Co., Inc.
06.1996 - 11.2004
Associate of Science - Child And Family Studies & Individualized Studies
Dakota County Technical College