Nicole Villarreal
Indio,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
Sales Agent
Wyndham Vacation Ownership
05.2023 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Achieved top performer status within the company due to consistent high sales numbers.
Dining Room Manager
American Cruise Line
04.2021 - 05.2023
- Thorough knowledge of food service standards
- Exceptional knowledge of dining room procedures and presentations
- Familiarity with restaurant policies, service, bussing, customer relations, and sanitation
- Ability to work in fast-paced environments.
Server/Banquet Server
Sullivan’s Steakhouse
03.2014 - 03.2021
- Maintained a positive and friendly attitude when greeting and interacting with guests
- Quickly and thoroughly memorized menu items to provide guests with the best suggestions
- Kept strong attention to detail when setting tables, refilling drinks, and serving food
- Reacted quickly to customer complaints with developed problem-solving skills
- Regularly used credit card systems and cash registers.
Education
Associates in Business Management - Business Administration
College of the Desert
Palm Desert, CA06.2018
Skills
- Trained in food, liquor, and wine service
- Current Food Handlers Permit
- Excellent Customer Service and interpersonal skills
- Experience with staff training
- Proficient with computers, learns new software systems with ease
- Thorough understanding of food safety and handling requirements
- Extensive experience in customer service
- Point of Sale (POS) system operation
Timeline
Sales Agent
Wyndham Vacation Ownership
05.2023 - Current
Dining Room Manager
American Cruise Line
04.2021 - 05.2023
Server/Banquet Server
Sullivan’s Steakhouse
03.2014 - 03.2021
Associates in Business Management - Business Administration
College of the Desert