Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Villegas

Arlington

Summary

Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Overview

15
15
years of professional experience

Work History

Starts Coordinator/Closing Coordinator

UnionMain Homes, LLC
05.2023 - 05.2025
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Assisted in preparing permit applications, ensuring accuracy and completeness of required documents.
  • Coordinated with multiple departments to ensure timely completion of permitting tasks, resulting in smoother project execution.
  • Reduced processing times by automating routine tasks and improving overall workflow efficiency within the contracts department.
  • Streamlined contract processes by implementing efficient tracking and filing systems, reducing document retrieval time.
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Stored and filed contract documents in orderly, organized systems.

RH / RHIYH Project Leader

RH
07.2022 - 03.2023
  • Managed delivery logistics for 75-115 orders per week, ensuring on-time delivery and seamless customer experience
  • Utilized data analytics to optimize delivery routes and reduce delivery times
  • Collaborated with cross-functional teams to identify and resolve customer issues
  • Answered customer questions and concerns when they had an escalated issue.

RH / Design Support Coordinator

RH
06.2020 - 07.2022
  • REMOTE
  • Led cross-functional teams to design and implement new call center processes and technology solutions
  • Managed 90+ projects timelines and budgets, ensuring on-time delivery and within budget
  • Coordinated orders to ensure they were delivered base on customers timelines
  • Resolved customer complaints or answered customers' questions.
  • Resolved complex and escalated support issues.
  • Partnered with cross-functional teams to ensure customers billing, coordination of when items ship, product information and delivery questions were answered.
  • Reported concerns and recommendations from clients and employees to senior management.

RH / Customer Delight Leader

RH
06.2018 - 06.2020
  • Oversaw a team of 23 customer service representatives, providing coaching and training to improve performance
  • Monitored customer interactions to ensure quality and consistency
  • Offered training and support to keep team members motivated and working toward objectives.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Completed daily quality assurance duties to provide feedback for improvements.

RH / Sr Associate

HDC
04.2014 - 06.2018
  • Provided exceptional customer service to 30-40 customers per day, resolving issues and answering inquiries
  • Utilized CRM software to document interactions, track customer satisfaction, and identify trends
  • Collaborated with cross-functional teams to ensure customer needs were met and exceeded.
  • Engaged positively with each customer, providing professional and polite support for service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Worked with off-site locations to find desired items for customers.

Loan Processing

CU Funding
01.2010 - 03.2012
  • Managed conditions sent from underwriting departments.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Reviewed initial client documentation to structure and submit loan package.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Structured loan packages by properly analyzing credit reports, income and asset documents.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Informed customers of loan application requirements and deadlines.
  • Met with applicants to obtain information for loan applications and answer questions about processes.

Education

High School Diploma -

James Logan High School
Union City, CA
06.1996

Skills

  • Project management
  • Conflict management
  • Multitasking and organization
  • Managing unexpected obstacles
  • Employee coaching
  • Decision-making
  • Project coordination
  • Customer service
  • Client communication
  • Leadership skills
  • Sound judgment
  • Teambuilding

Timeline

Starts Coordinator/Closing Coordinator

UnionMain Homes, LLC
05.2023 - 05.2025

RH / RHIYH Project Leader

RH
07.2022 - 03.2023

RH / Design Support Coordinator

RH
06.2020 - 07.2022

RH / Customer Delight Leader

RH
06.2018 - 06.2020

RH / Sr Associate

HDC
04.2014 - 06.2018

Loan Processing

CU Funding
01.2010 - 03.2012

High School Diploma -

James Logan High School

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