Nicole Viloria
Nashville,TN
Summary
A high-energy and upbeat hostess who makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output, and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Longhorn Steakhouse
Nashville, TN
12.2023 - Current
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Greeted customers and escorted them to their tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Assistant Teacher
Mundito Spanish
Nashville, TN
09.2022 - 10.2023
- Provided individualized instruction to students who needed additional assistance.
- Assisted classroom teacher in developing and implementing lesson plans.
- Assessed student progress through observation, testing, and feedback from teachers.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
Cleaning Services
Independent
Nashville, TN
02.2022 - 07.2023
- Swept and mopped floors in public areas.
- Disinfected kitchen appliances such as refrigerators and microwaves.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls, and floors.
- Used knowledge of services to recommend additional products and offerings to customers.
Education
Bachelor of Science - Communication Studies
Trevecca Nazarene University
Nashville, TN05.2026
Skills
- Lesson Plan Implementation
- Behavior Modeling
- Small Group Instruction
- Individualized Instruction
- Dining Customer Service
- Guest Relations Management
Certification
- OSHA 10-hour General Industry Safety and Health
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Elementary
Timeline
Restaurant Hostess
Longhorn Steakhouse
12.2023 - Current
Assistant Teacher
Mundito Spanish
09.2022 - 10.2023
Cleaning Services
Independent
02.2022 - 07.2023
Bachelor of Science - Communication Studies
Trevecca Nazarene University
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