Nicole Vogt

Job Functions include the following:

• Ensures the safety and security of students
• Supervises, monitors and directs the activities of students on the playground, in the cafeteria, or hallways and other common areas (outside recess unless extreme cold, hot, or rain/sleet/snow)
• Maintains safety and cleanliness of the playground and cafeteria areas
• Enforces school rules and policies
• Documents disciplinary infractions and/or refers the situation to the proper administrator
• Performs minor first aid and/or refers to the school nurse.
• Performs miscellaneous clerical duties

• Developed business from ground up and creation of operational procedures, workflow planning and shipping operations.
• Established favorable relationships with vendors as well as customers to repeat business.
• Conferred with customers to understand needs and finalize purchase orders to create returning customer base.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Set pricing structures according to market and emerging product trends.
• Developed and implemented successful sales strategies to meet business goals.
• Kept records for production, inventory, income and expenses.
• Manage operations budgeting, accounts payable and accounts receivable.

• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
• Automated office operations by managing client correspondence and data communications.
• Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
• Created memos, letters and other documents, fostering internal and external communication.
• Filtered emails based on importance and escalated issues to leadership.
• Coordinated staff scheduling to promote smooth office operations.
• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Reviewed files and records to obtain information and respond to requests.

• Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Recommended food and drinks to patrons based on preference, pairings and special promotions while upselling customers from shelf to premium brands to help boost sales.
• Kept track of bar tabs and transferred open tabs to dining area for wait staff.
• Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
• Completed regular bar inventories and daily requisition sheets.
• Trained new bartenders on drink preparation and upselling techniques.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Developed strong customer relationships to encourage repeat business.
• Relayed customer feedback to cross-functional teams to improve products and services.
• Answered inbound calls, chats and emails to facilitate customer service.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Recruited and hired qualified candidates to fill open positions.
• Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
• Entered time and attendance logs in preparation for payroll.
• Determined marketing strategies by reviewing operating and financial statements and sales records.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

• Enforced customer service standards and resolved customer problems to uphold quality service.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Trained employees on additional job positions to maintain coverage of roles.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Monitored staff performance and addressed issues.