Nicole Volpe
Cape Coral,FL
Summary
Organized office professional with administrative skills and a solid background within the department. Adept at managing schedules, coordinating meetings, and handling confidential information. Known for communication skills, attention to detail, and a strong ability to multitask in fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staff Assistant
Department of Children and Families
03.2023 - Current
- Provide clerical support for a multi-function Family Safety Unit
- Responsible for Purchasing of supplies, services and payment process.
- Updating data regularly, ensuring correct personnel records are easily accessible when needed
Records Technician
Department of Children and Families
08.2018 - 03.2023
- Assigning out hotline cases to our Child Protective Investigators team
- Receiving and uploading incoming police reports/medical records requests to insure proper investigation for CPI's
- Assist in processing travel documents for reimbursement.
Virtual Receptionist
I. Answer
01.2016 - 07.2018
- Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
- Scheduling and invoicing
- Utilized automated systems to handle customer requests service orders.
Education
Associate - Medical Coding And Billing
Branford Hall Career Institute
Branford, CT03.2007
Skills
- Office Administrative duties / support
- Document Management
- Calendar Management/Scheduling and Planning
- Employee Onboarding
- Time Management
- Computer Skills
Certification
- CNP - Certified Notary Public
Timeline
Staff Assistant
Department of Children and Families
03.2023 - Current
Records Technician
Department of Children and Families
08.2018 - 03.2023
Virtual Receptionist
I. Answer
01.2016 - 07.2018
Associate - Medical Coding And Billing
Branford Hall Career Institute
- CNP - Certified Notary Public
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